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[SOLVED]Activation Failed - Fixed as of May 13th - Please provide feedback

Barb@Sophos

UPDATE: THIS ISSUE HAS BEEN SOLVED - PLEASE RE TRY ACTIVATING SANDBOXIE NORMALLY.
LET US KNOW IF YOU ENCOUNTER ANY NEW ISSUES WITH ACTIVATIONS.


All,

If you are experiencing issues activating Sandboxie, please be sure of the following:

1 - You are using Sandboxie 5.30
2- TLS 1.1/2 is not turned off (click on start type inetcpl.cpl --> Go to the Advanced tab and ensure Use TLS is checked) 

If the problems persist, please provide the following information in this thread:

1- Sandboxie version

2 - Screenshot of the error message

3 - Screenshot of TLS settings as covered above

4 - Windows update status (is it up to date, if so what version? )

Also, please let us know if the Offline Activation works for you:

Offline activation  --> please use this link, as the one in the offline activations steps will fail
Offline activation steps

Thank you!

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  • 0

    So this morning I started having the same issues as many of you, the license cannot be activated (offline activation does not work as well) and when I launch my web browser I get:

    SBIE1310 - Extended features are disabled until the license is reactivated.

    This is insanity, this a problem which started days and days ago, first the infinite number of popup windows when asked to check for an update, then the force update to v5.30 and now an ununsable product because the server cannot be contacted.

    Can you please adopt common sense and turn off active license check until these problems are solved? I paid for a product and would like to have what I paid for, I don't think I'm asking much here.

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  • 0

    So this morning I started having the same issues as many of you, the license cannot be activated (offline activation does not work as well) and when I launch my web browser I get:

    SBIE1310 - Extended features are disabled until the license is reactivated.

    This is insanity, this a problem which started days and days ago, first the infinite number of popup windows when asked to check for an update, then the force update to v5.30 and now an ununsable product because the server cannot be contacted.

    Can you please adopt common sense and turn off active license check until these problems are solved? I paid for a product and would like to have what I paid for, I don't think I'm asking much here.

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