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Using Sophos Safeguard 6.1 PE recovery, I am unable to see USB drives

I am trying to recover a HDD, using the 6.1 PE recovery CD. The PE environment does not detect any USB stick in any USB port on the Dell 7510. It only has USB 3 ports, is there anyway around this?

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+1 Haridoss Sreenivasan over 6 years ago

Hi Paul,

Please try with the next version of WinPE, the new version should have the newer USB drivers. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Paul Huber over 6 years ago in reply to Haridoss Sreenivasan

It needed 8.0, 7.0 didnt work either..

Thanks, the answer put me on the right track
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0 Paul Huber over 6 years ago in reply to Haridoss Sreenivasan

It needed 8.0, 7.0 didnt work either..

Thanks, the answer put me on the right track
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