This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Safeguard Enterprise Client not synchronizing

Hi Pros,

I have a problem with a Windows 10 machine with Safeguard Enterprise. As I incidentially found out yesterday, the last synchronization took place on the 1st of August this year.

I tried everything I found on the web and everything I could think of except uninstalling Safeguard. I already went through the troubleshooting process as suggested by Sophos but could not solve the issue.

Does anyone of you have another suggestion? Otherwise I will really have to decrypt, uninstall and reinstall which I tried to avoid.

Winver: Windows 10 Version 1703 (Build 15063.674)
Safeguard: 8.00.2.16 (while client still shows 8.00.0.251)

Thanks in advance
Daniel

This thread was automatically locked due to age.

Parents

0 BrucekConvergent over 6 years ago

If the Server Certificate (SSL/TLS Cert) on IIS for the SafeGuard Server is expired or incorrect (not trusted, has a different SAN configured than is in use), I've found that synchronization fails silently.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Cancel
Vote Up 0 Vote Down

Cancel
0 astiadmin over 6 years ago in reply to BrucekConvergent

Thanks, but that is not the issue here.
Cancel
Vote Up 0 Vote Down

Cancel
+1 MichaelMcLannahan over 6 years ago in reply to astiadmin

Then I'd try uninstalling the config and client and reinstalling?
Cancel
Vote Up 0 Vote Down

Cancel
0 BrucekConvergent over 6 years ago in reply to astiadmin

You probably need to escalate the case with Sophos Support.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 BrucekConvergent over 6 years ago in reply to astiadmin

You probably need to escalate the case with Sophos Support.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data