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SafeGuard Encryption (Bit-Locker) 10.7.3 VE3.69.2 locking out keyboard on boot

Hi everyone.  Question we recently rolled out Sophos encryption to a small group (40 laptops).  Model Lenovo Yoga 260 running Windows 10, the roll out seemed smooth at first but over a day or so users started calling saying that the keyboard on the laptop was locked out not allowing the PIN digits entry.  We've tried several tricks such as press shift + 8 / enter upon the Lenovo splash screen / flipping to tablet mode then back / quick fix is plugging in an external usb keyboard or keypad.  I would like to take advantage of the 'startup authentication' but under these circumstances I had to disable this feature and use the 'only used files encryption' .  Anyone else experience this or is there another string of communications I missed?  Thanks



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