accessing to Sophos Safeguard encrypted files

Hello Dirk,

My name's Toby Gunston from the Global Escalations Team, I hope you're well.

If the files are encrypted with File Encryption then you'll need to do as follows:

1. Install SafeGuard Enterprise on the host machine making sure that you select File Encryption to be installed
2. Sync with the SafeGuard Server (don't forget to login though the SafeGuard tile)
3. Assign the key the files were encrypted with to your user account
4. With the key in your keyring you'll have access to the files on that disk

If the files are simply on an encrypted disk then you'll need to:

1. Plug the drive into a Windows 7 Pro machine
2. Install SafeGuard Enterprise and install the SafeGuard Disk Encryption
3. Assign the key the drive was encrypted with to yourself
4. Assign this key to the drive via the slave and decrypt procedure
5. Decrypt the volume (you may need additional policies applied to your machine from the SafeGuard Management Center such as the ability to decrypt)
6. You should now have access to the disk

If the files are encrypted with File Encryption and also on an encrypted drive then you'll need to go through both of the above.

If you're not working within the customer's environment then they'll need to grant you access.

Hello Dirk,

My name's Toby Gunston from the Global Escalations Team, I hope you're well.

If the files are encrypted with File Encryption then you'll need to do as follows:

1. Install SafeGuard Enterprise on the host machine making sure that you select File Encryption to be installed
2. Sync with the SafeGuard Server (don't forget to login though the SafeGuard tile)
3. Assign the key the files were encrypted with to your user account
4. With the key in your keyring you'll have access to the files on that disk

If the files are simply on an encrypted disk then you'll need to:

1. Plug the drive into a Windows 7 Pro machine
2. Install SafeGuard Enterprise and install the SafeGuard Disk Encryption
3. Assign the key the drive was encrypted with to yourself
4. Assign this key to the drive via the slave and decrypt procedure
5. Decrypt the volume (you may need additional policies applied to your machine from the SafeGuard Management Center such as the ability to decrypt)
6. You should now have access to the disk

If the files are encrypted with File Encryption and also on an encrypted drive then you'll need to go through both of the above.

If you're not working within the customer's environment then they'll need to grant you access.

So anyhow the only way is if the administrator of customers environments grants me personaly access? Customer came to me to get his own documents for private purposal to USB.

Not necessarily you personally, but that drive will need to be used in the customer's environment as it's tied digitially to their setup.

So it's impossible to externaly serve a customer and customer needs to be served by personal in it´s environment. Even if customer knows his password to access his own data? I was wondering if you confirm this, in the name of Sophos, to me as hardwarereseller and service point to print out and handout this correspondence to the customer?

I read this https://community.sophos.com/kb/en-us/108156 and more ot less the "Recovery_in_SafeGuard_Device_Encryption.pdf" and thought I am able to recover files to USB. So I would like to give customer his devices back. Please confirm therefore here, that it´s impossible from outside the customers environment to recover oder backup or copy files to USB, that I am able to handout this manufacturer information (handout this dialog to endcustomer) by giving back the devices today. Thank you and best regards.