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Sophos SafeGuard Authentication Service is not running, no further action possible! on SafeGuard 8.00.0.251 Windows 10

I have a laptop that is in use and after a few months of this laptop being deployed, it has started giving an error on login.

The error is the following: 

Sophos SafeGuard Authentication Service is not running, no further action possible!

We are currently running SafeGuard 8.00.0.251. This laptop was working and bitlocker is enabled. However, after reinstalling the sophos packages, it is still having this issue.

I found an article here that stated that CEIP registry key needs to be changed, but that registry key in windows 10 was already set to "0"

 

Any idea why the sophos client is not running and cannot login?? I am at a loss for why this is happening.

 

Regards,

 

 



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