POA is not working - Lenovo E560 - Windows 7

Hi Shawton,

Verify that you are entering the correct username and password this will prevent users from performing a brute force attack and every time when a wrong credential is entered, the waiting time will be extended. 

Thank you for your response, I have made sure it is the correct UN and PW and I have other co-workers try the login, it is the same results. The machine has the correct POA user assigned.

Thank you,

Hi Shawton,

Please login to Safeguard Management Centre, under the Users and Computers please verify if the user you are trying login with is added in POA user group.

POA login FINALLY worked! I did not change any setting  Now I do not understand why if I select(and unselect) to Pass through logon to windows it still takes to windows logins asking for UN,PW,Domain...No matter what It takes me to the login in screen. I thought by checking pass thru windows , POA would bypass windows and go directly to desktop.

 Thank you,

Hi Shawton,

Once logged into the machine, in the notification area (Right bottom corner) look for Safeguard icon, right click the Safeguard icon and select Status. Check for the SGN user state as shown in the screenshot. 

Also, log into the Safeguard Management Console, and under the Policies > Specific Machine Settings > Credential Provider Settings > Credential Provider Wrapping and check if it is empty.

 I am the owner and the Credential Provider Wrapping is empty. thanks