Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945

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Not able to download/open antivirus/malware, or open sites

Hello,

I think I might have some sort of virus on my computer (I'm on Vista), as I can't open malware bytes or McAfee, not am I able to download anything at all (e.g. new malware tools). Similarly I can't open certain websites like I was searching for antivirus videos, the pattern seems to be sites that have to do with antivirus or malware guides, e.g. the Microsoft site, most help forums, the McAfee Website etc. I've now rebooted in safe mode with networking, but the same problem persists there. What can I do to fix this?

Any help will be appreciated.

Thank you.

  • I'm afraid this forum is for Sophos SafeGuard - a product for managed workstation encryption (not as in malware encryption viruses like Wannacry)

     

    I would recommend though that you download an offline CD from another PC to clean up your system. 

     

    It sounds like you have a BHO (Browser hi-jack object) that is actively intercepting your browsing and this needs removing to give you clean and natural results again.

     

    As you can't download this in the first place that I would suggest the other clean PC (another system you might have, neighbour's PC or perhaps IT support at work?) to download the tools you need.

     

    There are many good free Live CD's you can use but in terms of a "polite" suggestion and not a promotion I would suggest using Sophos's tool for this.

     

    See here for more details

     

    https://community.sophos.com/kb/en-us/52053

     

    Sorry I can't help further - you may have more success within the Sophos AV forums!

     

    All the best

     

     

     

  • In reply to MichaelMcLannahan:

    I bought a new computer. I am setting up the operating system now. I need an antivirus. I watched trusted brands - avast antivirus reviews. What can you advise? Avast or something else??

  • In reply to Nemer Dizio:

    Hi,

    if you´re looking for a strong free AV solution, which doesn´t constantly bother you with ads and costly premium offerings, you might wanna give Sophos Home a try. 

    You can find info about that here:

    https://home.sophos.com/en-us.aspx

    Cheers

    F.