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Sophos Encryption Windows 10

Hello

I am installing Sophos Safeguard Version 7.0.2 on a Windows 10 laptop.  This is my first as the rest of the environment is still at Windows 7.  The install goes smoothly and

the laptop talks to the Sophos server however does not begin encryption automatically as the Windows 7 machines do.  I do notice that the method is set to Bitlocker mode.

I have been able to manually run Bitlocker and it talks back to the server acknowledging  the encryption.  I guess the question is this normal or should the Bitlocker auto

encrypt.  Also I do not see the normal pre boot Sophos login screen just the manual code you set when creating Bitlocker encryption.  Thanks.  



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  • FormerMember
    0 FormerMember

    Hi Nathan,

    There's no POA on Windows 10, it's replaced by the BitLocker PIN/Password.
    What's happening there is perfectly normal, SafeGuard can take over the BitLocker encryption if manually enabled, however you can get SafeGuard to encrypt the machine for you automatically.

    The following criteria needs to be met for BitLocker machines:
    BitLocker Drive Encryption must be installed and activated.
    ■ If TPM is to be used for authentication, TPM must be initialized, owned and activated.
    ■ To install BitLocker Drive Encryption support, either deactivate User Access Control (UAC) or
    log on with the built-in Administrator account.
    These GPOs also need to be set:
    ■ To use "TPM + PIN", "TPM + Startup Key" or "Startup Key" please enable the Group Policy "Require additional authentication at startup" either in Active Directory or locally on computers.
    ■ To use "Startup Key", you must also tick the checkbox "Allow BitLocker without a compatible TPM" in the Group Policy.
    ■ To use "TPM + PIN" on tablets, you must also enable Group Policy "Enable use of BitLocker authentication requiring preboot keyboard input on slates".

    I hope that helps Nathan, please let me know if you need anything further.

Reply
  • FormerMember
    0 FormerMember

    Hi Nathan,

    There's no POA on Windows 10, it's replaced by the BitLocker PIN/Password.
    What's happening there is perfectly normal, SafeGuard can take over the BitLocker encryption if manually enabled, however you can get SafeGuard to encrypt the machine for you automatically.

    The following criteria needs to be met for BitLocker machines:
    BitLocker Drive Encryption must be installed and activated.
    ■ If TPM is to be used for authentication, TPM must be initialized, owned and activated.
    ■ To install BitLocker Drive Encryption support, either deactivate User Access Control (UAC) or
    log on with the built-in Administrator account.
    These GPOs also need to be set:
    ■ To use "TPM + PIN", "TPM + Startup Key" or "Startup Key" please enable the Group Policy "Require additional authentication at startup" either in Active Directory or locally on computers.
    ■ To use "Startup Key", you must also tick the checkbox "Allow BitLocker without a compatible TPM" in the Group Policy.
    ■ To use "TPM + PIN" on tablets, you must also enable Group Policy "Enable use of BitLocker authentication requiring preboot keyboard input on slates".

    I hope that helps Nathan, please let me know if you need anything further.

Children
  • Thanks for the response. Very helpful. One more thing if you can assist. What setting would be needed in order to kick off auto encryption. I believe this is the only missing piece now. I assume this is a policy? Right now I install the software but still have to go into Bitlocker options and do a manual encryption which seems like I could just do that without the Sophos install.
  • FormerMember
    0 FormerMember in reply to NathanBray
    Hey Nathan,

    You're very welcome buddy, glad it helped.

    To automatically encrypt you just need to set a Device Protection policy and apply to the target volume you want to encrypt, you then set the Media Encryption Mode to Volume Based.
    Save that policy, sync it to the client, reboot if necessary and you should be good to go!
    BitLocker does need to be enabled and activated for this to work.

    Let me know if you're still getting stuck.
  • Is it correct, that if there is no POA in Windows 10 then I cannot use AD credentials to decrypt the device? So I need to set the pin for the device (save all the PIN's are saved to some database) and users need to type in the PIN + AD credentials? I mean back in Windows 7 + Safeguard 6.10 it was pass-through authentication.. What is the point of adding the users to machine in Management Server then? How do you imagine administrating hundreds of computers? Users are managing their own PINs and if Admin doesn't have it then cannot boot to the computer? Or need to recover it?

  • FormerMember
    0 FormerMember in reply to MartPotter

    Hi Mark,

    When you talk about using AD credentials to "decrypt the device" do you mean to login? You won't be able to login as the same way as before with a username password like in Full Disk Encryption but you can use a complex password. You can also use Network Unlock if you need to boot the encrypted machines remote for Windows Updates, Product Installations etc https://technet.microsoft.com/en-GB/library/jj574173.aspx

    User's will need to type in the PIN / Password to boot the machine (if you decide to use pre-boot authentication) then login at Windows as normal, there's no pass-through anymore.

    The point of adding the users to the computer in the Management Centre is that this allows you to remotely add users to Windows, rather than physically going to each machine and adding additional users.

    Yes users are managing their own PINs, if this is how you're setting up the machines, but they can also recover their machines through BitLocker recovery if they do experience an issue. 

    Please be aware that you don't need the know the PIN to recover the machine, any machine with SafeGuard and BitLocker on will have a recovery key saved in the SafeGuard Management Centre. If you do need to recover a machine just go to Tools > Recovery > Find your BitLocker protected machine > Go next and the recovery key will be shown.

  • Could you elaborate more clearly in a step-by-step fashion for installing SafeGuard on a Win10 laptop?

    I have a new Dell Ultrabook E7470 with Windows 10 Pro.  I installed the 7.00.2.23 agent.  I installed the cert for the server.

    I did not understand the above instructions.  I did not activate Bit Locker because I interpreted the instructions as just installing SafeGuard and it would turn on automatically.  This did not happen.  The status is that it has not even communicated with the server for the policy.

    Besides installing the pre-install and the client install and rebooting, what else do I need to do?  I have sync'd SafeGuard with AD to make sure it's up-to-date with the new machine name and new user name.

    Adam in DC

  • I've made some progress, but have more questions.  I will post some new questions.

    Adam in DC

  • FormerMember
    0 FormerMember in reply to DC_IT_Manager

    Hey Adam,

    It's basically the same as it's always been:

    • Install the Pre-install
    • Install the Client component (on Windows 10 BitLocker is automatically selected as the encryption method for full disk encryption)
    • install the Config from the SafeGuard Management Centre

    Providing you have encryption policies applied your machine should begin encrypting. Please let me know if any of that is unclear.

  • Toby - you mention this "SafeGuard can take over the BitLocker encryption if manually enabled"

     

    How do you do this ?

     

    Thanks in advance

  • FormerMember
    0 FormerMember in reply to DickieColangelo

    Hi Dickie,

    Basically if you have BitLocker already enabled on the machine you can just install SafeGuard with an encryption policy applied and the key will then be managed in the SafeGuard Management Center.

  • No - my point was can you have ONLY the safeguard encryption on Windows 10, and not use BitLocker.

    Due to there only being 1 password on bootup. We want multiple logins at bootup, like it does with Safeguard on a Windows 7 machine.