How do I Silently Uninstall SafeGuard Client?

Hello!

I have been asked to see if there is a way to silently uninstall SafeGuard Client? We have quite a few PCs (All Windows 7 Pro 64bit) that needs this removed and some are at remote offices. I have the Dell Kace 1000 at my disposal if that can help.

Thank you for your time and advice.

:57347
  • Hello,

    Many thanks for posting this.

    SafeGuard can indeed be removed via silent uninstall, the application files are just MSI files so you can uninstall via GPO, SCCM or similar software of your choosing.

    In the first instance it's best to decrypt the client machine, reboot, and ensure that everything is in order before performing a full installation. If you just want to go straight for the full uninstall (decrypting as you go) you will need to:

    1. Uninstall the SafeGuard Configuration package (do not reboot)
    3. Uninstall the SafeGuard Client (the machine will now decrypt, do not reboot or let the machine sleep / hibernate)
    4. Uninstall the SafeGuard Preinstall
    5. Reboot the machine

    I hope this helps.
  • In reply to Toby_DataEncryption:

    We use the Sophos Protection as well, so I had to disable the tamper protection from the cloud. I guess that would be a problem if you would like to silently uninstall the safeguard software.

  • In reply to Toby_DataEncryption:

    Did you find the answer to your question? I need to do the same.

    Thanks, Lee

  • In reply to Lee Thomas:

    Concerning the question about how to uninstall the SafeGuard Client; I use a script that uninstalls the three components:

     

    Uninstall SafeGuard Configuration:

    msiexec /qn /norestart /X{2D46DA5A-33EB-4162-8D4A-FC198A3E5197}

    Uninstall SafeGuard Client:

    msiexec /qn /norestart /X{E1F65692-1A07-4149-ADAC-61EAFD312991}

    Uninstall SafeGuard Preinstall:

    msiexec /qn /norestart /X{9B6C4C0C-4226-440D-BA92-7CB475361F38}

    Reboot

     

    The exact msiexec /X{<data>} can be extracted from the registry, this might change per version SafeGuard? I'm not sure.

    One of these steps takes quit a long time since its removing the encryption. And you still need to disable tamper protection is you're using Sophos Antivirus.

  • In reply to Toby_DataEncryption:

    I have done this process but after reboot, my computer does not boot up at all. Just sits there on a black screen as if it has lost what to boot. No OS boots up at all. Help!!!

  • In reply to Toby_DataEncryption:

    I have done this process but after reboot, my computer does not boot up at all. Just sits there on a black screen as if it has lost what to boot. No OS boots up at all. Help!!!