Unable to sync with other user login

Hi team,

Our it team has installed the sophos safeguard 8.1 version with client patch on windows 7 system.

It team uses admin account for the installation and after login with other login, the sophos unable to sync  and user is locked every time

.

Every boot time only admin user is able to login and user login won't happen.

Kindly suggest the solution for the same on priority.