Unable to sync with other user login

Hi team,

Our it team has installed the sophos safeguard 8.1 version with client patch on windows 7 system.

It team uses admin account for the installation and after login with other login, the sophos unable to sync  and user is locked every time


Every boot time only admin user is able to login and user login won't happen.

Kindly suggest the solution for the same on priority.