Safeguard and Trusted Applications

Good afternoon,

 

We are running into an issue with Safeguard Trusted Application settings and Solidworks and Draftsight applications.

 

We have Engineering drawings which are encrypted with policies from Safeguard. I have added the exceptions below to the Trusted Applications list already, however, we still seem to be unable to open any of our encrypted drawings. I have made sure that the policy sync has been completed on the end user(s) machines. 

 

List of Exceptions:

C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe
C:\Program Files\Dassault Systemes\DraftSight\bin\DraftSight.exe
C:\Program Files\SolidWorks Corp\SolidWorks\SLDWORKS.exe
C:\Program Files\Dassault Systemes\DraftSight\bin\dsHttpApiService.exe
C:\Program Files\Dassault Systemes\DraftSight\bin\dsHttpApiController.exe
C:\Program Files\Dassault Systemes\DraftSight\bin\draftsighthelper.exe

 

We originally started with the top 3 exceptions and that seemed not to work, so we went through the folder and added exceptions for all executable's we thought that might have been related to opening documents within the application.

 

Please note that we cannot open documents that are encrypted by double-clicking on them, or dragging them to the application. The applications have no issues opening unencrypted versions of these drawings.

 

Safeguard Management Center Version: 8.20.0.83

Safeguard End user application version: 8.20.0.83