Encryption

Discussions Cant Decrypt drive C: but drive D: success

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Cant Decrypt drive C: but drive D: success

Ari Setiawan over 4 years ago

Hello All,

I have an issue harddisk to decrypt, this harddisk OS windows is corrupt.

I want to decrypt disk C: and disk D:, I see decrypt code on sophos management and use it to decrypt,

For disk D: I can use by typing the code but when I want to decrypt disk C: it show popup must plug in the usb to decrypt.

How I can decrypt disk C: because I have my important data on it ?

Thank you.

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0 Shweta over 4 years ago

Hi Ari Setiawan

Could you please provide more details about what is the OS you are facing the issue? Also, as you stated about the pop up showing up, would it be possible to share the screenshot? Kindly check this article and see if it helps.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Shweta over 4 years ago

Hi Ari Setiawan

Could you please provide more details about what is the OS you are facing the issue? Also, as you stated about the pop up showing up, would it be possible to share the screenshot? Kindly check this article and see if it helps.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Ari Setiawan over 4 years ago in reply to Shweta

Hi Shwete,

The OS is windows 7,

Sorry maybe not a popup but menu to unlock

I cant type the recovery key just can use by USB drive, but i never use USB drive to unlock.

Do you have an advise ?
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+1 Jasmin over 4 years ago in reply to Ari Setiawan

Hi Ari Setiawan

If this is the case, I'd suggest you to export the recovery key to the USB drive using this document.

After that, you can try the option of "Get the key from a USB flash drive" which will take the key from the USB drive to unlock the drive.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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