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Question about encrypted files. How to decrypt them

Question about Encryption / Decryption

Dear All,

The Company I was working for until December 2018 used Sophos Safeguard Encryption.

Somehow, the external hard drive that I used to store my private photos and documents has been encrypted as well and I not able to open any of the data that went through my ex-company computer.

I talked to the IT Specialists from the Company and the told me, that since my company profile does not exist anymore (they delete everything right after you quit) and my ex-laptop has been already formatted, they would not be in the position to free my files from the encryption.

Therefore, I am posting this. Are there any possibilities to recover the files? At least, all the digital pictures saved in the drive since 2002.

I would really appreciate someone to help me with this issue.

Thank you very much in advance

Best Regards

Carlos Valdecantos



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  • Hi  

    Sorry to hear that most of your private data, on your hard drive, are encrypted through safeguard.

    Safeguard is on-premise based software which generates keys, certificates on their local database. It never gives that information to the Sophos as well.

    If your previous company is no more using Safeguard, then those pieces of information might not be available to you or your previous companies.

    Because of that, your encrypted will not be decrypted in any way. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

Reply
  • Hi  

    Sorry to hear that most of your private data, on your hard drive, are encrypted through safeguard.

    Safeguard is on-premise based software which generates keys, certificates on their local database. It never gives that information to the Sophos as well.

    If your previous company is no more using Safeguard, then those pieces of information might not be available to you or your previous companies.

    Because of that, your encrypted will not be decrypted in any way. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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