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SafeGuard Enterprise 8.10 has been released today. It is available in the product download section on Sophos.com now.
Applies to the following Sophos product(s) and version(s)
SafeGuard Enterprise version 188.8.131.523
SafeGuard Enterprise 8.10: Release Notes
Features look great! One thing though -
Your link https://sophtrac.sophos.net/default.aspx?languageid=1001&articleid=132447 is broken. 403 error.
In reply to MichaelOwens:
Sorry for the inconvenience, please try the link now.
I've upgraded from 8 to 8.10 and have noticed a massive hit to performance at the endpoints.
The performance hit happens when the new client is installed.
I thought it might be the new mini filter, so I've tried disabling as per this article: https://community.sophos.com/kb/en-us/132398 but it didn't help.
I will try reverting a few endpoints back to see if that helps.
Has anyone else seen this issue? Or have any ideas please?
In reply to SPerna:
Just to put some real life timings on this issue. I've timed opening a program with different SGN client states:
So you can see SGN client 8 had little impact compared to no client. But SGN client 8.10 has crippled all applications our network.
So, it does look to be an issue with the new mini filter.
In reply to SimonPerna:
I've opened case#8300032 with Sophos.
so far I haven´t noticed a performance drop with the new filter, compared to SGN 8.0.
Are you referring to a specific program? Did you perhaps have an excluded paths set using the IgnorePaths reg keys in 8.0.
This has changed in 8.1 to a different location and keyname according to: community.sophos.com/.../132447
In reply to Funkey:
Thanks for your response.
No, not a specific program as such. Everything appears to be painfully slow, even opening Windows Explorer is very slow.
We never had a need to use the excluded paths reg mods in the past, and as everything appears to be slow now I can't see that adding them will help.
I've been in touch with support and have collected logs, so I'll wait for their response.
My sincere apologies for a delayed response. As I understand, this issue has been registered as a ticket under your name with our Support, This issue is actively investigated with respect to the case created with us by you. Kindly please DM me in case you need any further assistance regarding support on this issue and I will be glad to be of assistance.
The issue investigation is being held under registered BUG ID: DPSGN-14511.
We have the same issue
In reply to Nelson Xair Rodríguez Ardila:
Thank you for your response. I would like to request you to kindly create a support ticket with us since there is an active investigation going on with this issue under BUG ID: DPSGN-14511. There are several more symptoms involved and hence Support would need to confirm the issue and investigate and come up with a solution/workaround accordingly to fix this.
Please do let me know in case you need any further help in creating a support case with us on this issue.