'Old Password' Prompt - Events in Log?

Hi Ryzish,

I would suggest you to have the Safeguard client version upgraded as SafeGuard Enterprise 6.10 is no longer from 31 Mar 2018, checkout our Retirement calendar for SafeGuard products

Regarding the 'Old Password prompt' please refer the below KBA and let me know if that helps.

SafeGuard Enterprise: User is asked to provide their 'old password' during logon to Windows

Hi Growtham,

Many thanks for your reply.

We are currently planning around upgrading SafeGuard.

I understand what the issue is, and how to resolve it, however I am looking for a simple way to

proactively find users that are receiving the prompt at logon (as opposed to resolve the issue for all).

Thank you

1. In the SafeGuard Management Center > Users and Computers, locate the user, open their Certificate tab, and left-click to highlight their certificate.
2. Delete the user's old certificate by selecting, in the toolbar, Actions > Remove.
3. Have the user synchronize the client with the server by right-clicking the SafeGuard systray icon and selecting Synchronize
4. Once the sync is complete, have them log out of Windows and back in again (still with the temporary password). They should not be prompted for their old password.

1. In the SafeGuard Management Center > Users and Computers, locate the user, open their Certificate tab, and left-click to highlight their certificate.
2. Delete the user's old certificate by selecting, in the toolbar, Actions > Remove.
3. Have the user synchronize the client with the server by right-clicking the SafeGuard systray icon and selecting Synchronize
4. Once the sync is complete, have them log out of Windows and back in again (still with the temporary password). They should not be prompted for their old password.