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Windows 10 (18.03) and SafeGuard Client 8.00.5.16

Patrick Heinz over 5 years ago

Hello there,

does anyone have Problems with the new Windows 10 and Safe Guard Client.

I have one Client with the newest Version of Windows 10 (18.03) after Login appears a Blue Screen.

Is here someone with equal problems?

Kind regards

Patrick

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0 MichaelMcLannahan over 5 years ago

Sadly - yes I am!

Exactly the same issue.

Still doing more testing to I can narrow down what's causing it.

Did you do an inplace upgrade or a fresh clean build of 1803?
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0 Patrick Heinz over 5 years ago in reply to MichaelMcLannahan

Hi Michael,

we tried both and had the same issue.
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0 MichaelMcLannahan over 5 years ago in reply to Patrick Heinz

So did I....

What configuration version are you using?
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0 Patrick Heinz over 5 years ago in reply to MichaelMcLannahan

It is the Version 8.00.2.16
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0 MichaelMcLannahan over 5 years ago in reply to Patrick Heinz

Me too. However I'm also seeing this on a 1709 build I created this morning. I did do all the updates on this though before encryption, so begniing to think it may be an update included in updated 1709 and possibly part of 1803.

Can you recreate the same issue on another device?

I'm currently testing four machines - all different specs and models Dell x 2, HP x 1 and Toshiba x 1.
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0 MichaelMcLannahan over 5 years ago in reply to Patrick Heinz

Me too. However I'm also seeing this on a 1709 build I created this morning. I did do all the updates on this though before encryption, so begniing to think it may be an update included in updated 1709 and possibly part of 1803.

Can you recreate the same issue on another device?

I'm currently testing four machines - all different specs and models Dell x 2, HP x 1 and Toshiba x 1.
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0 Patrick Heinz over 5 years ago in reply to MichaelMcLannahan

My own Client (1709) has the problem too but it happens not all the time (two times in a month).

It could be an Update, I think that's possible.

I have open a ticket by sophos.
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0 MichaelMcLannahan over 5 years ago in reply to MichaelMcLannahan

Hi Patrick - To add....Have you tried disabling your network connection when logging in. I had limited success (not looked at it too long yet) when disabling the connection and preventing Sophos SafeGuard syncing with the server.
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0 Patrick Heinz over 5 years ago in reply to MichaelMcLannahan

No we didn't tried this.

But for a normaly User impossbile to manage.

I hope the Sophos Support has an idea to resolve this Problem.
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0 MichaelMcLannahan over 5 years ago in reply to Patrick Heinz

I know - I'm not suggesting it as a solution or a fix, just interested to know if it's comms/sync with the server that causes the BSOD.

I have also launched a ticket.

Many thanks and good luck!
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0 Haridoss Sreenivasan over 5 years ago in reply to MichaelMcLannahan

Hi Guys,

If you have opened a Sophos Support Ticket, please do share the support ticket number and I will look into the case.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 Patrick Heinz over 5 years ago in reply to Haridoss Sreenivasan

My Ticket Number is 8097102
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0 MichaelMcLannahan over 5 years ago in reply to Patrick Heinz

and mine - 8097558
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0 Haridoss Sreenivasan over 5 years ago in reply to MichaelMcLannahan

Hi Michael/Patrick

Thank you for the case number, I will look into the ticket.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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