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Does PureMessage remove images from email in this case?

Maximilian Paju

Hi,

I have a service where the user records a video of themselves and sends the video as a link with a thumbnail image with email to any recipient. The user copies some HTML as rich text and pastes the code into Outlook. It looks like this:

 

This HTML is an image which is linked to a page on our website. So the code looks something like this:

<a href="http://our-app-url.com/videopage?id=video19999">
   <img src="aws-s3-hosted-url.com/video19999-thumbnail.jpg" width=240 height=120 />
</a>


Now, a customer of ours is seeing that the image source is removed as soon as they paste the image into their emails. The image is still taking up space, but the source address is removed so nothing is displayed - just a transparent image. 

They can paste images just fine, but it seems to be happening when they have a image which is linked to some website. They run Microsoft Exchange 2013 On-Premise and Sophos. 

My questions are:

  1. Could this be PureMessage doing this?
  2. Does PureMessage remove images from emails in Outlook if a image is linked to some website?


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    Maximilian Paju said:

    My questions are:

    1. Could this be PureMessage doing this?
    2. Does PureMessage remove images from emails in Outlook if a image is linked to some website? 

     

    Puremessage acts as a filter that exchanges its self send mail to.  Puremessage would never see the message until it has been sent from outlook to exchange to puremessage

    It is not possible for puremesage to modify content on a draft email within outlook. 

     

    If you have rules to strip attachments within the file inspection area, then yes the images / files could be removed or quarantined based on the action of the rules.  again tho the message would need to be in-transit for puremssage to intercept it. 

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