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Completed Users Appearing on Incomplete Report - Also Completed Users Getting Incomplete Emails

There is something strange going on here. Submitting issue to PhishThreat. They should not appear in the incomplete Report. They should ALSO not be able to start the same training after completion!

This has been happening to several of our users and we are getting complaints. Where they appear on the incomplete report even though they have completed the training. Also they keep getting emails to complete even though they have completed it.

I cannot input bug requests so you guys do it. it does not work on any browser for me.

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FloSupport over 5 years ago

Hi GWNSophos

Would it be possible to raise a support case for this so that further investigation into your account can be performed? Please PM me with the details of your support case so that I can follow up accordingly.

Thanks,

Florentino
Director, Global Community & Digital Support
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Kory Thornberg over 5 years ago in reply to FloSupport

We are seeing the same problem in our Phish Threat v2. Users are completing training and the system is not even registering them as starting the training. We have had a few users duplicate this.

Seems there is a problem on the back end if it is affecting multiple accounts...
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FloSupport over 5 years ago in reply to Kory Thornberg

Hi Kory Thornberg

Apologies for this inconvenience, have you already raised a support case so investigation can also be performed for your account?

If so, please PM me with your case ID so I can follow up.

Thanks,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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FloSupport over 5 years ago in reply to Kory Thornberg

Hi Kory Thornberg

Apologies for this inconvenience, have you already raised a support case so investigation can also be performed for your account?

If so, please PM me with your case ID so I can follow up.

Thanks,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the 'Verify Answer' button.

The Award-winning Home of Sophos Support Videos! - Visit Sophos Techvids
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