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Reporting a message with the Outlook plugin . . .

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



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  • Hi Michael,

    Apologies for this delay and inconvenience. This issue is currently with our development team and our management team is also aware and following up. I have been actively monitoring your support case (#8507647) and have been in direct contact with your assigned engineer. I can see that you were sent an email on Feb. 26th also outlining the current situation and potential next steps for you to progress the case.

    Please don't hesitate to reach out to me if you had any further questions or concerns regarding this issue or your support case.

    Regards,


    Florentino
    Director, Global Community & Digital Support

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