All,
I started a new campaign yesterday.
The campaign has come back with the Status of Error for several users
I've not updated their profiles since the last campaign, so no email change etc.
One of the employees has the status of Opened Email, she does appear under that employee data list when filtered by that status.
How can I resend the email or figure out why the above failed to receive the emails?
Thanks
Andrew
Hey Andrew Wilkie
Is it possible to confirm if the users (apart from that one employee) actually received the email?
The system should continue retrying to send the email if it encounters any issues. You may have to raise a support case with us to further investigate and determine the cause.
Hey Andrew Wilkie
Is it possible to confirm if the users (apart from that one employee) actually received the email?
The system should continue retrying to send the email if it encounters any issues. You may have to raise a support case with us to further investigate and determine the cause.
