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Been unable to activate some iOS devices since around late September to now. Initially the problem appeared when trying to enrol a new iPod, so I went back and checked another device (iPad) which we had enrolled successfully earlier, removed that device from SMC and re-added it and it is hitting the same brick wall of not being able to activate the device in the SMC app. The worst part is, the error message doesn't give you a lot to go on, the text only reads: "Undefined error. Please try again later or contact your administrator".
I have tried resetting the device and starting from fresh but still running into the same issues. Have tried activating both manually and from clicking on the link on the webpage. Both devices are on iOS 11.0.1. We have another iPad (well another 5 iPads) which are identical to the device both in hardware and set up which is having the issue and they seem work fine.
Any ideas of what to try or what could be causing the error?
The same here since the update to 7.1.4.
SMC app just gives an undefined error and if we try to use the setup-website the google captcha can't be solved.
The only work around we found, at least for the exact problem we were having was to go into SMC Web interface and delete the pending task bundle for the device, then click "Actions" and choose "Enroll", you will then receive an email with a QR code, go into SMC app on device and activate by QR code, scan QR code then device should run through enrolment procedure. After enrolled, log onto SMC Web interface and install the corresponding profile.Might be worth trying yourself?
In reply to Ian Machin:
I tried, but the app shows again the undefined error.
I'm having the same issue too. The steps outlined here did not resolve the issue. Renewing my APN did not resolve the issue either. This happens on two iphones and an ipad.
In reply to Tony Lademan:
In our case it was a problem with SSL-certificates. in superadmin account we had to klick on "Automatically detect certificates".
Activation via SMC App now works.
Activation via website is just not working, because of the google captcha.
In reply to DirkTeichmann:
I'm not seeing where that option is located. I am running SMC in Sophos Central though, not hosted in house. If you're on Central as well, would you be able to point me to where that's located? I've scoured all the Setup sections, but I might just be blind..
Our SMC is hosted in house.
Here is a screenshot (german version):
It would be great if you could share the screenshot of the error on your device. so that I can see what exactly is happening.
In reply to Haridoss Sreenivasan:
Yes, here it is, just as reported in the title:
Thank you for the screenshot. Please allow me to check on this and update you on this.