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Hello community!We are facing a situation where one of the AppleDEP imported devices was removed from MDM and due to that, we would need to re-enroll that device back in Sophos MDM.When attempting to do so, there’s an error message – “Profile Installation Failed - The new MDM Payload does not match the old payload.”Normally, we would just remove the device management profile from iPad general settings and re-enroll with no issues, however, when talking about AppleDEP devices – there is no way to remove it.Is there any solution we might try to re-enroll the device again?Please, any advices, ideas, thoughts about this.Thanks very much!
It might be possible that as it has already an existing profile, it fails to register again. Could you please check this article and see if it helps.