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iPad Kiosk Mode - iOS Update

Hallo zusammen,

wir planen den Einsatz von iPads im Kiosk Mode. Die User sollen nur Safari nutzen können um auf die unsere Branchensoftware zuzugreifen. DEP Registrierung über Apple Business funktioniert, die iPads sind keinem User zugeordnet. Auch der Kiosk Mode funktioniert einwandfrei. Wie bekommen wir die iOS Updates auf die Geräte? Ich kann ja ein Auftragspaket zum Updaten erstellen, aber das tut nichts, außer den Download. Für die Installation muss ich das Kiosk Profil deinstallieren und dann auf Update drücken. Gibt es einen anderen Weg?

Wir würden ja auch auf den Kisok Mode verzichten, bekommen nur nicht alle Apps entfernt. Auch der Tipp mit der erneuten Installation via VPP funktioniert nicht, die Apps schalten dann immer noch nicht auf verwalteten Modus, können also auch nicht entfernt werden.

Hat jemand eine Idee für uns? Danke!

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0 Jasmin over 4 years ago

Hi Tim Buchholz1

There is another way also available to update the iOS for the supervised devices and supervised devices with DEP. Please refer to this article to get more information on the method.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Tim Buchholz1 over 4 years ago in reply to Jasmin

Hi Jasmin,

thanks for your answer. I know this way you've described, but on this way the iOS Update will only be downloaded by the iPad and will not be installed. When I disable the kiosk mode, there is a bubble on the settings app for installing the update. Is there any way for installing it unattended? Thanks for helping.
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0 Jasmin over 4 years ago in reply to Tim Buchholz1

Hi Tim Buchholz1

Please suggest if you have tried these steps before as well because as per my understanding once the task is transferred to the device, the update should be automatically installed on the device as we have selected install updates while creating the task.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Tim Buchholz1 over 4 years ago in reply to Jasmin

I've tried your way, and the update was not installed automatically. I have to disable the kiosk mode and go to the settings app and start the installation process manually. This is not practicable for our work scenario (health care) and the amount of iPads (greater than 150).
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0 Jasmin over 4 years ago in reply to Tim Buchholz1

Hi Tim Buchholz1

I just discussed this case with our Global escalation engineer. You need to disable the Kiosk mode on the iPad as this mode will not allow any of the application to run in the background when it is enabled. It is how the single application mode works on iOS.

Regards,

Jasmin
Community Support Engineer | Sophos Support
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0 Jasmin over 4 years ago in reply to Tim Buchholz1

Hi Tim Buchholz1

I just discussed this case with our Global escalation engineer. You need to disable the Kiosk mode on the iPad as this mode will not allow any of the application to run in the background when it is enabled. It is how the single application mode works on iOS.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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