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I moved a phone from one MDM to Sophos. In Apple Business Manager, I moved it from one server to the other successfully. When I open Sophos Mobile and sync with DEP, I see the new device as an Apple DEP Device. I assign it to a profile and profile status is showing as Assigned. The problem is, when I go to devices, I don't see the new device. Any ideas??
Have you been using a different MDM before?
Have you actually enrolled SMC on that device or not? If yes please let me know, which procedure did you use?
Have you had a look at the KBA - https://community.sophos.com/kb/en-us/124089 ?
Please follow the below steps and let me know if that helps.
If the above does not help please raise a support case and we would be happy to assist you.