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App Protection - Kennwort vergessen

Hallo, ich möchte gerne wissen wo kann ich mein App Protection- Kennwort ändern? Ich habe mir die kostenlos App Sophos Mobile Security auf mein Handy heruntergeladen, jetzt kann ich meine Einstellungen nicht mehr benutzen, da ich angeblich immer ein falsches Kennwort eingebe. Kennt jemand dieses Problem und kann mir eine Lösung mitteilen. Vielen Dank im Voraus.

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0 Gerhard Laumer over 6 years ago

Hi, habe das gleiche Problem mit meinem 1plus3 unter Android/Oygen. Suche dringend eine Lösung. Kann App-Protection auch nicht deinstallieren da auch hier erst das Passwort erforderlich ist.
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0 Haridoss Sreenivasan over 6 years ago in reply to Gerhard Laumer

Hi Gerhard/Britta,

Is the Sophos Mobile Security a standalone install or is it managed by Sophos Mobile? If it is managed by Sophos Mobile you can reset the password from Sophos Mobile. For the standalone installation, unfortunately, a hard reset will be the only solution.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Gerhard Laumer

Hi Gerhard/Britta,

Is the Sophos Mobile Security a standalone install or is it managed by Sophos Mobile? If it is managed by Sophos Mobile you can reset the password from Sophos Mobile. For the standalone installation, unfortunately, a hard reset will be the only solution.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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