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Hi, after the recent system update in my phone, I encountered this issue where the fingerprint login will fail with an error: Fingerprint authentication failed
But I can confirm that my fingerprint scanner works fine. Also I can reproduce the same issue 100% of the time.
And to bypass the error I just have to:
- wait for like 10 sec. and try again and the fingerprint login works again
- or try to hover/switch to another app then switch back and the fingerprint login works again too, which lead me believe that this could be a bug related to latest android update
Thanks for reading, if I could be of any help to further investigate this issue, please let me know. Thank You :)
Device: Pocophone F1
Android version: 10 QKQ1.190828.002
MIUI version: MIUI Global 11.0.4
It'd be great if you can provide me with the name of Sophos product which is causing this issue on your phone.
From the above description, I can see that you probably have an issue with fingerprint scanner after a system update which is provided by MI.
If that is the case, I'd request you to take support from the vendor on this issue.
In reply to Jasmin:
Hi Jasmin, im using intercept x for android, i will try your suggestion, thank you :)
In reply to Jet Rey Maza: