How tu unlock my blocked phone by Sophos Mobile Security 9?

Question

Hello! 
 I have blocked my own Samsung Galaxy A40 smartphone and now I need a App-Protection-App or a QR-Code for scanning for unlocking. 
 How to get them? 
 Thank you

Yashraj S · Answer

Hi Thomas Schuler 
 When you initially set up the app protection feature in Sophos Mobile Security for Android, it asks you to set up the app protection password (Pattern/Pin/Password). Alternatively, you can also set up app protection password recovery. Please check the following screenshot. 
 
 You can then export the password. I exported the password and sent it via an email which looks like this: 
 
 Later on, you can recover your password by clicking on the "Recovery" button on the app protection password input password window as seen below: 
 
 So, unless you have set up a recovery password for your app protection feature, you cannot recover the password. We do not store your app protection password. If you have forgotten where you exported the app protection password or if you have not exported it, then you will need to uninstall Sophos Mobile Security and set up the app protection settings again. You can uninstall the app by going into Sophos Mobile Security> Settings> Scroll to the bottom and click "Uninstall".