Sophos Accessibility Service keeps turning off

I ask this question again as no one seems to be addressing it!

I have a Huawei P20 Pro running Android 9 and I keep finding the Sophos Accessibility Service in an off state from time to time. Sometimes it's after a restart but not always.

From previous threads there doesn't seem to be an answer yet. Is anyone at Sophos bothering to address the issue?

Ian.

  • Hi  

    Please make sure that the steps suggested in this thread are performed. Also please make sure that your battery settings are set to not optimized/adaptive. Since when are you noticing this issue? If there is some error shown, please post a screenshot of that. 

    On Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimations and toggle "allow" for all Sophos entries.