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Sophos Accessibility Service on Huawei P20 Pro

I have the Huawei P20 Pro running the latest Sophos Mobile Security however it seems to have a problem with the Accessibility Service keeps turning itself OFF. This appears to happen on a restart, however I've only ever restarted it a couple of times since getting the device just over a month ago but it also seems to happen at other times too. I can't be sure of when that happens at the moment as I usually only notice when apps are updated and I spot that the Sophos scan isn't happening.

I have seen that others have reported this with other Huawei devices running Oreo.

I tried to raise a ticket with support but because I'm only using the free version I only got redirected to this forum.

Any ideas anyone?

Ian.



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