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My smartphone will not run the latest version of Sophos Mobile security. It installs but all I get is a blank screen. It has all the necessary permissions.
It will only run 7.05.2404 and earlier
Phone details from Phone DroidPhone PPTV King 7Android 5.1Baseband MOLY.LR9.W1423.MD.LWTG.MP.V40.P9,2015/09/18 16:19RIL Version mtk gemini ril 1.0Build fingerprint PPTV/full_ef1682d/ef1682:5.1/PP60002D_68I/1450975235:user/dev-keysJava VM ART 2.1.0SDK 22CPU AArch64 processor rev 2chipset MT6795Cores 8Clock speed 403MHz-1950MHzInstruction set arm64-v8aCPU features fp asimd aes pmull sha1 sha2 crc32CPU governor interactiveKernel version 3.10.72+Renderer PowerVR Rogue G6200Vendor Imagination TechnologiesOpenGL Version OpenGL ES 3.0
Available 1178MB (41%)
Java Heap 256MB
Available 22.9GB (89%)
Hi Peter jones4,
The latest SMSec is not officially tested on all this specific device. However, I have forwarded it to our developer (Not sure if we can do something at the moment for this device). If you have an active license, please open a case and contact our support if you would like to proceed to investigate it.
The latest one is not officially tested on some specific devices
In reply to Gowtham Mani:
I do not have a license, I am using the free version from Android play. I tried raising a ticket but I got redirected to the community forum (here)
In reply to Ray Tyler:
I appreciate that the latest version may not be tested but I have to go back to version 7 to get it to work, and it is patchy even then. I have lifted all restriction and allowed all permissions.
And I get the annoying upgrade prompts every time which I cannot seem to switch off