Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945

Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!

PPTV King 7 will not run latest Sophos Mobile Security

My smartphone will not run the latest version of Sophos Mobile security. It installs but all I get is a blank screen.  It has all the necessary permissions.

It will only run 7.05.2404 and earlier

Phone details from Phone Droid
Phone PPTV King 7
Android 5.1
Baseband MOLY.LR9.W1423.MD.LWTG.MP.V40.P9,2015/09/18 16:19
RIL Version mtk gemini ril 1.0
Build fingerprint PPTV/full_ef1682d/ef1682:5.1/PP60002D_68I/1450975235:user/dev-keys
Java VM ART 2.1.0
SDK 22
CPU AArch64 processor rev 2
chipset MT6795
Cores 8
Clock speed 403MHz-1950MHz
Instruction set arm64-v8a
CPU features fp asimd aes pmull sha1 sha2 crc32
CPU governor interactive
Kernel version 3.10.72+
Renderer PowerVR Rogue G6200
Vendor Imagination Technologies
OpenGL Version OpenGL ES 3.0

RAM

Total 2860MB

Available 1178MB (41%)

Java Heap 256MB

Internal 25.9GB

Available 22.9GB (89%)

    • Ex-Sophos Staff
    Gowtham Mani

    Hi Peter jones4,

    The latest SMSec is not officially tested on this specific device. However, I have forwarded it to our developer (Not sure if we can do something at the moment for this device). If you have an active license, please open a case and contact our support if you would like to proceed to investigate it. 

  • Ray Tyler

    The latest one is not officially tested on some specific devices

  • Peter jones4

    In reply to Gowtham Mani:

    I do not have a license, I am using the free version from Android play. I tried raising a ticket but I got redirected to the community forum (here)

    Regards...Peter

  • Peter jones4

    In reply to Ray Tyler:

    Hi Ray,

    I appreciate that the latest version may not be tested but I have to go back to version 7 to get it to work, and it is patchy even then. I have lifted all restriction and allowed all permissions.

    And I get the annoying upgrade prompts every time which I cannot seem to switch off

    Regards...Peter

  • elizabeth dawson

    In reply to Peter jones4:

    Peter jones4

    Hi Ray,

    I appreciate that the latest version may not be tested but I have to go back to version 7 to get it to work, and it is patchy even then. I have lifted all restriction and allowed all permissions.

    And I get the annoying upgrade prompts every time which I cannot seem to switch off

    Regards...Peter

     

     

    You are right about the updates being annoying because of no option to switch them off. Don't know how to solve this.

     

    custom writing company

Sophos Footer