Anr/xgen-vc

Question

How can I remove andr/xgen-vc? I did'nt find this malware in internet, exept in an Sophos help file. Several other antimalware does'nt find it at all. Is it a fake? 
 Thanks for kindly help

Gowtham Mani · Accepted Answer

Hi Tim Krieger, 
 This is something that we would like to investigate further with the logs from the respective device. The best course would be to open a support case (Anyone with a non-free version of Sophos Mobile security) so that we can move forward with this detection. 
 If Anyone already has a support case open, please DM the details.

Joachim Hoster · Answer

Actually, I really liked the mobile app from Sophos. 
 I had an unsuccessful attempt to communicate directly with Sophos by phone and open a case. I tested several antimalware and installed Sophos one last time. After that I decided for another product. 
 Unfortunately, I can not serve with a logfile anymore. 
 I wish all concerned good luck in finding the cause for the wrong message, my first guess (see my beginning of this thread). 
 Regards, 
 Joachim Hoster

Gowtham Mani · Answer

Hi Ano Nymous, 
 The system update is now re-classified as PUA (earlier it was andr/xgen-vc). Upon investigation, it was confirmed that there is analytics info sent out and it has the potential to install the app not related to firmware. Hence this detection is unlikely to be changed/ revoked. 
 Since the classification is moved to PUA, you should be able to set the action (Allow or delete) or even disable the PUA detections.