Update Version 8.5.2765 Broke The Leftside Navigation Menu (Android Lollipop 5.0.2)

After Sophos Mobile Security was updated to version 8.5.2765 in my Android 5.0.2 device (Mobile Model: Swipe Elite Plus; Country: India), I am unable to access any of the items under the Navigation Menu on the left.

I am unable to access any items listed under Live Protection, Security Tools or Miscellaneous. When I select any item (for example: Settings), a screen overlay message pops up, which says

 

" You can use this feature as soon as the database has been initialized. This might take a minute. "

 

I have tried the following, with no success:

1) Waited for more than a hour for the said database to initialize

2) Closed and opened the app.

3) Cleared the App's cache.

4) Switched Off/On my phone.

5) Verified Sophos still has Device Administrator privileges.

6) Verified Accessibility Service is ON for Sophos.

7) Verified Sophos is selected under "Apps with Usage Access"

 

Any help would be appreciated.

Thanks in Advance!

Siva

  • Thanks for this report, we are already investigating, for the meantime please reinstall the app if not done so yet and let us know if the problem still persits.

  • Please attach the log to this post, go to Settings, at the bottom there is the "Send trace" option.

  • In reply to David B:

    Thank you for the reply, David.

    I am attaching the logs (6 of them). Like I had mentioned earlier, I am unable able to access the Settings page by selecting it from the left navigation menu.

    Fortunately, I had added the Scanner page as a Favorite to the bottom of the app. Once I could access the Scanner page this way, I was able to access the Settings page by selecting the wheel icon at the top right corner of the app.

    As for your suggestion to try re-installing the app, I am afraid it will wipe out the numbers in my call blocking list. I have around 25 numbers added to the block list. There isn't a way to save off these numbers, right? I mean, before I uninstall the app.

    I wish the app had such a feature, to save all blocked numbers to a text document or something, which one could import after re-installing the app. An Export/Import backup feature, that is.

  • In reply to David B:

    com.sophos.smsec.crash.sophos.log
    {"REPORT_ID":"7326de31-e703-4a82-bad8-12c19069e298","APP_VERSION_CODE":2526,"APP_VERSION_NAME":"7.2.2526","PACKAGE_NAME":"com.sophos.smsec","FILE_PATH":"\/data\/data\/com.sophos.smsec\/files","PHONE_MODEL":"Elite Plus","ANDROID_VERSION":"5.0.2","BUILD":{"BOARD":"msm8916","BOOTLOADER":"L6FB1010BU00","BRAND":"SWIPE","CPU_ABI":"armeabi-v7a","CPU_ABI2":"armeabi","DEVICE":"evoque_cn","DISPLAY":"LRX22G release-keys","FINGERPRINT":"SWIPE\/Elite_Plus\/evoque_cn:5.0.2\/LRX22G\/v6FB1-0:user\/release-keys","HARDWARE":"qcom","HOST":"50497-2600","ID":"LRX22G","MANUFACTURER":"SWIPE","MODEL":"Elite Plus","PRODUCT":"Elite_Plus","RADIO":"unknown","SERIAL":"d002e492","SUPPORTED_32_BIT_ABIS":"[armeabi-v7a, armeabi]","SUPPORTED_64_BIT_ABIS":"[arm64-v8a]","SUPPORTED_ABIS":"[arm64-v8a, armeabi-v7a, armeabi]","TAGS":"release-keys","TYPE":"user","UNKNOWN":"unknown","USER":"sl_nb_zpxiang","IS_DEBUGGABLE":false,"TIME":1463451374000,"VERSION":{"ACTIVE_CODENAMES":"[]","BASE_OS":"","CODENAME":"REL","INCREMENTAL":"v6FB1-0","RELEASE":"5.0.2","SDK":21,"SECURITY_PATCH":"2016-01-01","RESOURCES_SDK_INT":21,"SDK_INT":21}},"BRAND":"SWIPE","PRODUCT":"Elite_Plus","TOTAL_MEM_SIZE":11850981376,"AVAILABLE_MEM_SIZE":9149816832,"CUSTOM_DATA":{},"STACK_TRACE":"java.util.ConcurrentModificationException\n\tat java.util.LinkedList$LinkIterator.next(LinkedList.java:124)\n\tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:153)\n\tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:16)\n\tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor$b.afterExecute(SourceFile:205)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1120)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)\n\tat java.lang.Thread.run(Thread.java:818)\n","INITIAL_CONFIGURATION":{"locale":"en_US","compatScreenHeightDp":546,"compatScreenWidthDp":320,"compatSmallestScreenWidthDp":320,"densityDpi":480,"fontScale":"1.0","hardKeyboardHidden":"HARDKEYBOARDHIDDEN_YES","keyboard":"KEYBOARD_NOKEYS","keyboardHidden":"KEYBOARDHIDDEN_NO","mcc":404,"mnc":94,"navigation":"NAVIGATION_NONAV","navigationHidden":"NAVIGATIONHIDDEN_YES","orientation":"ORIENTATION_PORTRAIT","screenHeightDp":615,"screenLayout":"SCREENLAYOUT_SIZE_NORMAL+SCREENLAYOUT_LONG_YES+SCREENLAYOUT_LAYOUTDIR_LTR","screenWidthDp":360,"seq":6,"smallestScreenWidthDp":360,"touchscreen":"TOUCHSCREEN_FINGER","uiMode":"UI_MODE_TYPE_NORMAL+UI_MODE_NIGHT_NO","userSetLocale":true},"CRASH_CONFIGURATION":{"locale":"en_US","compatScreenHeightDp":546,"compatScreenWidthDp":320,"compatSmallestScreenWidthDp":320,"densityDpi":480,"fontScale":"1.0","hardKeyboardHidden":"HARDKEYBOARDHIDDEN_YES","keyboard":"KEYBOARD_NOKEYS","keyboardHidden":"KEYBOARDHIDDEN_NO","mcc":404,"mnc":94,"navigation":"NAVIGATION_NONAV","navigationHidden":"NAVIGATIONHIDDEN_YES","orientation":"ORIENTATION_PORTRAIT","screenHeightDp":615,"screenLayout":"SCREENLAYOUT_SIZE_NORMAL+SCREENLAYOUT_LONG_YES+SCREENLAYOUT_LAYOUTDIR_LTR","screenWidthDp":360,"seq":6,"smallestScreenWidthDp":360,"touchscreen":"TOUCHSCREEN_FINGER","uiMode":"UI_MODE_TYPE_NORMAL+UI_MODE_NIGHT_NO","userSetLocale":true},"DISPLAY":{"0":{"currentSizeRange":{"smallest":"[1080,1005]","largest":"[1920,1845]"},"flags":"FLAG_SUPPORTS_PROTECTED_BUFFERS+FLAG_SECURE","height":1920,"name":"Built-in Screen","orientation":0,"pixelFormat":1,"getRealSize":"[1080,1920]","rectSize":"[0,0,1080,1920]","refreshRate":"60.0","rotation":"ROTATION_0","getSize":"[1080,1920]","width":1080,"isValid":true}},"USER_APP_START_DATE":"2018-04-08T20:55:57.093+05:30","USER_CRASH_DATE":"2018-04-08T21:06:20.942+05:30","DUMPSYS_MEMINFO":"Permission Denial: can't dump meminfo from from pid=1580, uid=10159 without permission android.permission.DUMP\n","LOGCAT":"04-08 13:36:20.110 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.116 D\/Sophos  (32276): ON_MOUNT_SCAN. path=\/storage\/emulated\/0\/Android\/data\/com.ubercab\n04-08 13:36:20.124 D\/FL      (32276): Start collecting files\n04-08 13:36:20.129 D\/FL      (32276): Finish collecting apps. Number of Files to scan: 0\n04-08 13:36:20.131 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.134 D\/Nge     (32276): runTask -start\n04-08 13:36:20.137 D\/Nge     (32276): runTask -end (Skipped)\n04-08 13:36:20.169 D\/SMSec: DataBase(32276): new entry to table log added. ID=7011\n04-08 13:36:20.173 D\/SMSec: DataBase(32276): new entry to table log added. ID=7012\n04-08 13:36:20.213 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.235 I\/SMSecLog(32276): Scan finished. 0 objects scanned.\n04-08 13:36:20.235 I\/SMSecLog(32276): No threats or PUAs found. 0 low reputation apps found.\n04-08 13:36:20.244 D\/SMSec: DataBase(32276): new entry to table log added. ID=7013\n04-08 13:36:20.246 D\/SMSec: DataBase(32276): new entry to table log added. ID=7014\n04-08 13:36:20.275 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.307 I\/SMSecLog(32276): SD\n04-08 13:36:20.316 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.321 I\/SMSEC_VIRUS_QA(32276): SCAN_FINISHED\n04-08 13:36:20.329 D\/ScService(32276): Start Scanner Service with intent start_mount_scan\n04-08 13:36:20.332 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.338 D\/Sophos  (32276): ON_MOUNT_SCAN. path=\/storage\/sdcard1\/Android\/data\/com.ubercab\n04-08 13:36:20.341 D\/ScService(32276): Start Scanner Service with intent start_mount_scan\n04-08 13:36:20.344 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.353 D\/Sophos  (32276): ON_MOUNT_SCAN. path=\/storage\/sdcard1\/Android\/data\/com.ubercab\/files\n04-08 13:36:20.361 D\/FL      (32276): Start collecting files\n04-08 13:36:20.364 D\/FL      (32276): Start collecting files\n04-08 13:36:20.377 D\/FL      (32276): Finish collecting apps. Number of Files to scan: 0\n04-08 13:36:20.378 D\/FL      (32276): Finish collecting apps. Number of Files to scan: 0\n04-08 13:36:20.381 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.390 D\/Nge     (32276): runTask -start\n04-08 13:36:20.397 D\/Nge     (32276): runTask -end (Skipped)\n04-08 13:36:20.408 E\/TaskPriority(32276): unset running Task failed.\n04-08 13:36:20.408 E\/TaskPriority(32276): java.util.ConcurrentModificationException\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat java.util.LinkedList$LinkIterator.remove(LinkedList.java:167)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:156)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:16)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor$b.afterExecute(SourceFile:205)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1120)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)\n04-08 13:36:20.408 E\/TaskPriority(32276): \tat java.lang.Thread.run(Thread.java:818)\n04-08 13:36:20.422 D\/SMSec: DataBase(32276): new entry to table log added. ID=7015\n04-08 13:36:20.427 D\/SMSec: DataBase(32276): new entry to table log added. ID=7016\n04-08 13:36:20.459 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.482 I\/SMSecLog(32276): Scan finished. 0 objects scanned.\n04-08 13:36:20.482 I\/SMSecLog(32276): No threats or PUAs found. 0 low reputation apps found.\n04-08 13:36:20.495 D\/SMSec: DataBase(32276): new entry to table log added. ID=7017\n04-08 13:36:20.498 D\/SMSec: DataBase(32276): new entry to table log added. ID=7018\n04-08 13:36:20.524 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.546 I\/SMSecLog(32276): SD\n04-08 13:36:20.552 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.554 I\/SMSEC_VIRUS_QA(32276): SCAN_FINISHED\n04-08 13:36:20.555 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.558 D\/Nge     (32276): runTask -start\n04-08 13:36:20.561 D\/Nge     (32276): runTask -end (Skipped)\n04-08 13:36:20.575 D\/SMSec: DataBase(32276): new entry to table log added. ID=7019\n04-08 13:36:20.582 D\/SMSec: DataBase(32276): new entry to table log added. ID=7020\n04-08 13:36:20.620 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.639 I\/SMSecLog(32276): Scan finished. 0 objects scanned.\n04-08 13:36:20.639 I\/SMSecLog(32276): No threats or PUAs found. 0 low reputation apps found.\n04-08 13:36:20.647 D\/SMSec: DataBase(32276): new entry to table log added. ID=7021\n04-08 13:36:20.650 D\/SMSec: DataBase(32276): new entry to table log added. ID=7022\n04-08 13:36:20.676 D\/SMSec: DataBase(32276): updated entry in hash table. Name=log\n04-08 13:36:20.696 I\/SMSecLog(32276): SD\n04-08 13:36:20.699 D\/Threading(32276): SubTaskCompletionService created\n04-08 13:36:20.701 I\/SMSEC_VIRUS_QA(32276): SCAN_FINISHED\n04-08 13:36:20.717 E\/ACRA    (32276): ACRA caught a ConcurrentModificationException for com.sophos.smsec\n04-08 13:36:20.717 E\/ACRA    (32276): java.util.ConcurrentModificationException\n04-08 13:36:20.717 E\/ACRA    (32276): \tat java.util.LinkedList$LinkIterator.next(LinkedList.java:124)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:153)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor.b(SourceFile:16)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat com.sophos.smsec.threading.TaskPriorityThreadPoolExecutor$b.afterExecute(SourceFile:205)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1120)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)\n04-08 13:36:20.717 E\/ACRA    (32276): \tat java.lang.Thread.run(Thread.java:818)\n04-08 13:36:20.717 D\/ACRA    (32276): Building report\n04-08 13:36:20.751 D\/ACRA    (32276): Using default Report Fields\n04-08 13:36:20.833 D\/OpenGLRenderer(32276): Render dirty regions requested: true\n04-08 13:36:20.901 I\/Adreno-EGL(32276): <qeglDrvAPI_eglInitialize:379>: EGL 1.4 QUALCOMM build:  (I68fa98814b)\n04-08 13:36:20.901 I\/Adreno-EGL(32276): OpenGL ES Shader Compiler Version: E031.25.03.02\n04-08 13:36:20.901 I\/Adreno-EGL(32276): Build Date: 08\/03\/15 Mon\n04-08 13:36:20.901 I\/Adreno-EGL(32276): Local Branch: \n04-08 13:36:20.901 I\/Adreno-EGL(32276): Remote Branch: \n04-08 13:36:20.901 I\/Adreno-EGL(32276): Local Patches: \n04-08 13:36:20.901 I\/Adreno-EGL(32276): Reconstruct Branch: \n04-08 13:36:20.903 I\/OpenGLRenderer(32276): Initialized EGL, version 1.4\n04-08 13:36:20.939 D\/OpenGLRenderer(32276): Enabling debug mode 0\n04-08 13:36:20.945 E\/ACRA    (32276): Not adding buildConfig to log. Class Not found : com.sophos.smsec.ui.BuildConfig. Please configure 'buildConfigClass' in your ACRA config\n04-08 13:36:20.948 I\/qdutils (32276): PartialUpdate status: Disabled\n04-08 13:36:20.948 I\/qdutils (32276): Left Align: 0\n04-08 13:36:20.948 I\/qdutils (32276): Width Align: 0\n04-08 13:36:20.948 I\/qdutils (32276): Top Align: 0\n04-08 13:36:20.948 I\/qdutils (32276): Height Align: 0\n04-08 13:36:20.948 I\/qdutils (32276): Min ROI Width: 0\n04-08 13:36:20.948 I\/qdutils (32276): Min ROI Height: 0\n04-08 13:36:20.948 I\/qdutils (32276): Needs ROI Merge: 0\n04-08 13:36:20.948 I\/qdutils (32276): Dynamic Fps: Disabled\n04-08 13:36:20.948 I\/qdutils (32276): Min Panel fps: 0\n04-08 13:36:20.948 I\/qdutils (32276): Max Panel fps: 0\n04-08 13:36:20.986 I\/ACRA    (32276): READ_LOGS granted! ACRA can include LogCat and DropBox data.\n04-08 13:36:21.011 D\/ACRA    (32276): Retrieving logcat output...\n","INSTALLATION_ID":"3efadd1c-3609-4f8a-bd78-b6d3d568f83c","USER_EMAIL":"N\/A","DEVICE_FEATURES":{"android.software.print":true,"android.hardware.wifi.direct":true,"android.hardware.touchscreen.multitouch":true,"android.hardware.sensor.accelerometer":true,"android.software.app_widgets":true,"android.software.device_admin":true,"android.hardware.sensor.proximity":true,"android.hardware.camera.any":true,"android.hardware.telephony":true,"android.hardware.bluetooth_le":true,"android.hardware.ethernet":true,"android.software.sip.voip":true,"android.hardware.usb.host":true,"android.hardware.camera":true,"android.hardware.usb.accessory":true,"android.hardware.touchscreen.multitouch.distinct":true,"android.hardware.telephony.cdma":true,"android.hardware.camera.flash":true,"android.hardware.location.gps":true,"android.hardware.faketouch":true,"android.hardware.camera.external":true,"android.hardware.sensor.gyroscope":true,"android.hardware.sensor.light":true,"android.hardware.sensor.compass":true,"android.software.sip":true,"android.software.input_methods":true,"android.software.connectionservice":true,"android.hardware.location":true,"android.hardware.screen.landscape":true,"android.software.webview":true,"android.hardware.location.network":true,"android.software.backup":true,"android.hardware.telephony.gsm":true,"android.software.managed_users":true,"android.hardware.bluetooth":true,"android.hardware.camera.front":true,"android.hardware.screen.portrait":true,"android.hardware.touchscreen":true,"android.software.live_wallpaper":true,"android.software.home_screen":true,"android.hardware.touchscreen.multitouch.jazzhand":true,"android.hardware.microphone":true,"android.hardware.wifi":true,"android.hardware.camera.autofocus":true,"glEsVersion":"3.0"},"ENVIRONMENT":{"getCustpackDirectory":"\/system\/custpack","getDataDirectory":"\/data","getDownloadCacheDirectory":"\/cache","getEmulatedStorageObbSource":"\/mnt\/shell\/emulated\/obb","getExternalStorageDirectory":"\/storage\/emulated\/0","getExternalStorageState":"mounted","getLegacyExternalStorageDirectory":"\/storage\/emulated\/legacy","getLegacyExternalStorageObbDirectory":"\/storage\/emulated\/legacy\/Android\/obb","getMediaStorageDirectory":"\/data\/media\/0","getOemDirectory":"\/oem","getRootDirectory":"\/system","getSecondaryStorageDirectory":"\/storage\/sdcard1","getSecondaryStorageState":"mounted","getSecureDataDirectory":"\/data","getSystemSecureDirectory":"\/data\/system","getVendorDirectory":"\/vendor","isEncryptedFilesystemEnabled":false,"isExternalStorageEmulated":true,"isExternalStorageRemovable":false,"isNoEmulatedStorageExist":true},"SHARED_PREFERENCES":{"default":{"preferences_bulk_mode":false,"lt_wipe_mode_downloads":false,"dbFavorites":"SCANNER#SECURITY_ADVISOR#LOST_AND_THEFT#SPAM_PROTECTION#","preferences_vibrate":false,"phone_id":911520650117752,"webfilteringmode":1,"wfGambling":1,"preferences_remember_duplicates":false,"preferences_auto_open_web":false,"preferences_front_light_mode":"OFF","preferences_decode_1D_product":true,"preferences_decode_QR":true,"preferences_decode_Aztec":true,"configReminderLastNotification":0,"sim_serial":404940299079893,"sp_block_unknown_numbers_call":false,"lt_phone":"+919791306978","clear_default_handler":false,"mwAppReputation":true,"sp_contacts_never_blocked_call":false,"ap_password":"","preferences_copy_to_clipboard":true,"wfWeapons":1,"ap_protected_amount":2,"wfDrugs":1,"whatsNew":2526,"preferences_disable_barcode_scene_mode":true,"noAccessibilityService":false,"selftest":true,"preferences_invert_scan":false,"preferences_orientation":true,"sp_block_unknown_numbers_sms":false,"ap_protect_mode":0,"lt_wipe_mode_other_files":false,"savCurrentFolder":0,"sp_block_malicious_url_sms":false,"onlineSAVUpdateSetting":0,"deviceid":"bf863135-085d-46e0-9cdf-d36d0df5e7dc","initial_scan_done":true,"ap_recovery_password":"","sp_sms_mms_filtering_setting":false,"wfCrime":1,"log_level":6,"mwScheduledScanEnable":true,"onlineScanSetting":0,"accessibilityServiceEnabled":true,"mwNotificationCleanApp":true,"mwScanSystemApps":true,"newvdlupdate":1523201476091,"ap_use_fingerprint":false,"gaFeatureEnabledSpamProtection":true,"sp_block_not_in_contacts_sms":false,"lt_enable_locate":true,"storage_observer":true,"verbose_trace":true,"ap_authtype":1,"mwScanEicar":true,"ap_protect_config":true,"threatReminderLastNotification":0,"preferences_disable_exposure":true,"gaFeatureEnabledLt":true,"sp_block_numbers_sms":false,"preferences_search_country":"-","smsec_eula":true,"onInstallScanLastTrack":1523051008702,"sp_block_numbers_call":true,"preferences_auto_focus":true,"preferences_play_beep":true,"gaFeatureEnabledAppProtection":false,"preference_hash":"c11f872a9fa1d61e185f2174035a3fcd20119a94cdf81fae215b21a9b0da23fb","lt_sms_pin":"T0WptwvVmubGx0Tjmo2IAPGiexEuE+IZ\/JTgKhiEtRM","ngeDeviceActivationDate":1492495337603,"trackingPref":true,"sp_block_not_in_contacts_call":false,"preferences_decode_1D_industrial":true,"gaFeatureEnabledWebFiltering":true,"wfHacking":1,"com":{"sophos":{"smsec":{"plugin":{"scanner":{"service":{"schedule":{"starttime":1523154780000}}}}}}},"preferences_decode_PDF417":true,"acra":{"enable":true},"ap_protect_apps":"com.android.settings,","mwPuaDetection":true,"app_password_salt":"6EzLIAQ3ruwWHBwO0INGc0SK3N6j5ITGrOqL1YGHtOo","sp_call_filtering_setting":true,"lt_wipe_mode_audio_files":false,"mwScheduledScanSetting":"-86400000","preferences_decode_Data_Matrix":true,"sophos":{"wrapped":{"skey":"PEboq4eT4z9suQRfteoHbfL1u2+h6hK+GvV5vGMnKCKx4CMha6NqxQ"}},"preferences_disable_continuous_focus":true,"wfSpam":1,"preferences_supplemental":true,"sp_contacts_never_blocked_sms":false,"lt_wipe_mode_movies":true,"preferences_disable_metering":true,"ap_protected_graceperiod":1},"":true}}

  • In reply to David B:

    smsec.sophos.log
    Log entries exported  at 2018/07/21 06:15:37
    Application; 2018/07/21 06:12:21; Trace and log files exported to email client.
    Application; 2018/07/21 06:12:21; Oldest 2 log entries deleted automatically.
    Application; 2018/07/21 06:11:28; Trace and log files exported to email client.
    Application; 2018/07/21 06:11:28; Oldest 1 log entries deleted automatically.
    Application; 2018/07/21 06:11:10; Oldest 2 log entries deleted automatically.
    Scanner; 2018/07/21 06:11:10; Scheduled scan finished. One object scanned.
    No threats or PUAs found. 0 low reputation apps found.
    Application; 2018/07/21 06:11:10; Oldest 1 log entries deleted automatically.
    Application; 2018/07/21 06:09:16; Oldest 2 log entries deleted automatically.
    Scanner; 2018/07/21 06:09:16; Automatic scan of app 'WhatsApp' (com.whatsapp) finished. No threats or PUAs found.
    Application; 2018/07/21 06:09:16; Oldest 1 log entries deleted automatically.
    

  • In reply to David B:

    0513.com.sophos.smsec.crash.sophos.log.old.sophos.log
    {"REPORT_ID":"438893a9-aa1e-4cec-b13f-dcbdcf569d83","APP_VERSION_CODE":2474,"APP_VERSION_NAME":"7.1.2474","PACKAGE_NAME":"com.sophos.smsec","FILE_PATH":"\/data\/data\/com.sophos.smsec\/files","PHONE_MODEL":"Elite Plus","ANDROID_VERSION":"5.0.2","BUILD":{"BOARD":"msm8916","BOOTLOADER":"L6FB1010BU00","BRAND":"SWIPE","CPU_ABI":"armeabi-v7a","CPU_ABI2":"armeabi","DEVICE":"evoque_cn","DISPLAY":"LRX22G release-keys","FINGERPRINT":"SWIPE\/Elite_Plus\/evoque_cn:5.0.2\/LRX22G\/v6FB1-0:user\/release-keys","HARDWARE":"qcom","HOST":"50497-2600","ID":"LRX22G","MANUFACTURER":"SWIPE","MODEL":"Elite Plus","PRODUCT":"Elite_Plus","RADIO":"unknown","SERIAL":"d002e492","SUPPORTED_32_BIT_ABIS":"[armeabi-v7a, armeabi]","SUPPORTED_64_BIT_ABIS":"[arm64-v8a]","SUPPORTED_ABIS":"[arm64-v8a, armeabi-v7a, armeabi]","TAGS":"release-keys","TYPE":"user","UNKNOWN":"unknown","USER":"sl_nb_zpxiang","IS_DEBUGGABLE":false,"TIME":1463451374000,"VERSION":{"ACTIVE_CODENAMES":"[]","BASE_OS":"","CODENAME":"REL","INCREMENTAL":"v6FB1-0","RELEASE":"5.0.2","SDK":21,"SECURITY_PATCH":"2016-01-01","RESOURCES_SDK_INT":21,"SDK_INT":21}},"BRAND":"SWIPE","PRODUCT":"Elite_Plus","TOTAL_MEM_SIZE":11850981376,"AVAILABLE_MEM_SIZE":9304633344,"CUSTOM_DATA":{},"STACK_TRACE":"java.lang.ArrayIndexOutOfBoundsException: length=12; index=-1\n\tat java.util.ArrayList.get(ArrayList.java:310)\n\tat com.sophos.smsec.ui.AlertsListAdapter$1.b(SourceFile:105)\n\tat com.sophos.smsec.ui.AlertsListAdapter$b.onClick(SourceFile:275)\n\tat android.view.View.performClick(View.java:4757)\n\tat android.view.View$PerformClick.run(View.java:19757)\n\tat android.os.Handler.handleCallback(Handler.java:739)\n\tat android.os.Handler.dispatchMessage(Handler.java:95)\n\tat android.os.Looper.loop(Looper.java:135)\n\tat android.app.ActivityThread.main(ActivityThread.java:5258)\n\tat java.lang.reflect.Method.invoke(Native Method)\n\tat java.lang.reflect.Method.invoke(Method.java:372)\n\tat com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:905)\n\tat com.android.internal.os.ZygoteInit.main(ZygoteInit.java:700)\n","INITIAL_CONFIGURATION":{"locale":"en_US","compatScreenHeightDp":546,"compatScreenWidthDp":320,"compatSmallestScreenWidthDp":320,"densityDpi":480,"fontScale":"1.0","hardKeyboardHidden":"HARDKEYBOARDHIDDEN_YES","keyboard":"KEYBOARD_NOKEYS","keyboardHidden":"KEYBOARDHIDDEN_NO","mcc":404,"mnc":94,"navigation":"NAVIGATION_NONAV","navigationHidden":"NAVIGATIONHIDDEN_YES","orientation":"ORIENTATION_PORTRAIT","screenHeightDp":615,"screenLayout":"SCREENLAYOUT_SIZE_NORMAL+SCREENLAYOUT_LONG_YES+SCREENLAYOUT_LAYOUTDIR_LTR","screenWidthDp":360,"seq":14,"smallestScreenWidthDp":360,"touchscreen":"TOUCHSCREEN_FINGER","uiMode":"UI_MODE_TYPE_NORMAL+UI_MODE_NIGHT_NO","userSetLocale":true},"CRASH_CONFIGURATION":{"locale":"en_US","compatScreenHeightDp":546,"compatScreenWidthDp":320,"compatSmallestScreenWidthDp":320,"densityDpi":480,"fontScale":"1.0","hardKeyboardHidden":"HARDKEYBOARDHIDDEN_YES","keyboard":"KEYBOARD_NOKEYS","keyboardHidden":"KEYBOARDHIDDEN_NO","mcc":404,"mnc":94,"navigation":"NAVIGATION_NONAV","navigationHidden":"NAVIGATIONHIDDEN_YES","orientation":"ORIENTATION_PORTRAIT","screenHeightDp":615,"screenLayout":"SCREENLAYOUT_SIZE_NORMAL+SCREENLAYOUT_LONG_YES+SCREENLAYOUT_LAYOUTDIR_LTR","screenWidthDp":360,"seq":14,"smallestScreenWidthDp":360,"touchscreen":"TOUCHSCREEN_FINGER","uiMode":"UI_MODE_TYPE_NORMAL+UI_MODE_NIGHT_NO","userSetLocale":true},"DISPLAY":{"0":{"currentSizeRange":{"smallest":"[1080,1005]","largest":"[1920,1845]"},"flags":"FLAG_SUPPORTS_PROTECTED_BUFFERS+FLAG_SECURE","height":1920,"name":"Built-in Screen","orientation":0,"pixelFormat":1,"getRealSize":"[1080,1920]","rectSize":"[0,0,1080,1920]","refreshRate":"60.0","rotation":"ROTATION_0","getSize":"[1080,1920]","width":1080,"isValid":true}},"USER_APP_START_DATE":"2017-10-31T00:49:41.080+05:30","USER_CRASH_DATE":"2017-10-31T08:19:34.475+05:30","DUMPSYS_MEMINFO":"Permission Denial: can't dump meminfo from from pid=23675, uid=10159 without permission android.permission.DUMP\n","LOGCAT":"10-31 08:19:20.696 D\/UpdateEngine(22550): Read attribute file: 895ffe767eada4516debeacc92f83ba0x000\n10-31 08:19:20.699 D\/UpdateEngine(22550): Read attribute file: b2f797af1698ae4df69972a08aa6dfa0x000\n10-31 08:19:20.701 D\/UpdateEngine(22550): Read attribute file: f193149e71e4a7e19ece8f4bafdbacf8x000\n10-31 08:19:20.703 D\/UpdateEngine(22550): Read attribute file: 12ee235131df7c1ba9465664c5e45b81x000\n10-31 08:19:20.706 D\/UpdateEngine(22550): Read attribute file: 60a06747c91809c76a3d8937380ab85ex000\n10-31 08:19:20.708 D\/UpdateEngine(22550): Read attribute file: 84e0c8e4e7c37bb2c42f4fe972c4d7f9x000\n10-31 08:19:20.711 D\/UpdateEngine(22550): Read attribute file: 3e637555a2335cf3db351422ad7de104x000\n10-31 08:19:20.713 D\/UpdateEngine(22550): Read attribute file: a2cc3675ece106c05c6026bd0e0596a7x000\n10-31 08:19:20.716 D\/UpdateEngine(22550): Read attribute file: ea85854331a0e4c819aece42c9606150x000\n10-31 08:19:20.719 D\/UpdateEngine(22550): Read attribute file: 6d39ef3bd3ba140b3697bfde626bbed8x000\n10-31 08:19:20.722 D\/UpdateEngine(22550): Read attribute file: 0e8d612479fb67b4e76d975811713cf3x000\n10-31 08:19:20.724 D\/UpdateEngine(22550): Read attribute file: 0d8ac84517389ccd8efbab7045310a55x000\n10-31 08:19:20.726 D\/UpdateEngine(22550): Read attribute file: 7be1997fa1bb432066f3bea516bb09ffx000\n10-31 08:19:20.729 D\/UpdateEngine(22550): Read attribute file: 7c1f1adc960291e0b4ffd3fe371b8abcx000\n10-31 08:19:20.731 D\/UpdateEngine(22550): Read attribute file: 9137acf34393e6b2495cf20edba5f903x000\n10-31 08:19:20.733 D\/UpdateEngine(22550): Read attribute file: 5c584d1f86805e7e30453849a10bbf61x000\n10-31 08:19:20.736 D\/UpdateEngine(22550): Read attribute file: fcab45f9091397f2459c8dd90d8f321cx000\n10-31 08:19:20.738 D\/UpdateEngine(22550): Read attribute file: 88d7dc49cf161a067673e938047bfa78x000\n10-31 08:19:20.740 D\/UpdateEngine(22550): Read attribute file: b5d59cf7286a73e96e677d7c55070691x000\n10-31 08:19:20.742 D\/UpdateEngine(22550): Read attribute file: a79cfa4f1c3a39e651de709fe46ec336x000\n10-31 08:19:20.745 D\/UpdateEngine(22550): Read attribute file: 23664a277f72ecf5769df0ce4a9f6144x000\n10-31 08:19:20.926 I\/art     (22550): Background sticky concurrent mark sweep GC freed 55976(4MB) AllocSpace objects, 171(2MB) LOS objects, 45% free, 8MB\/15MB, paused 8.001ms total 38.307ms\n10-31 08:19:22.616 D\/UpdateEngine(22550): Read supplement warehouse. Repository: [http:\/\/d1.sophosupd.com\/update, http:\/\/d1.sophosupd.net\/update]\n10-31 08:19:22.920 D\/UpdateEngine(22550): http:\/\/d1.sophosupd.com\/update\/catalogue\/sdds.smsec_version.xml size:224\n10-31 08:19:22.933 D\/UpdateEngine(22550): Read attribute file: d658468fab3eb0ccb2af6b82c2782ceex000\n10-31 08:19:22.936 D\/UpdateEngine(22550): Read attribute file: 86a8a3a0ddf4e557d50e6e588cbeb5acx000\n10-31 08:19:22.952 I\/UpdateEngine(22550): VDL update: number of files updated 0\n10-31 08:19:26.404 D\/ScService(22550): Start Scanner Service with intent start_mount_scan\n10-31 08:19:26.410 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:26.414 D\/Sophos  (22550): ON_MOUNT_SCAN. path=\/storage\/emulated\/0\/Android\/data\/com.twitter.android\n10-31 08:19:26.417 D\/FL      (22550): Start collecting files\n10-31 08:19:26.424 D\/FL      (22550): Finish collecting apps. Number of Files to scan: 1\n10-31 08:19:26.425 I\/SAVIJNI (22550): Scanner initialize...\n10-31 08:19:26.481 I\/SAVIJNI (22550): GetVirusEngineVersion() returned: 0x0\n10-31 08:19:26.481 I\/SAVIJNI (22550): Engine version: 3.70.2\n10-31 08:19:26.485 D\/SMSec: DataBase(22550): add entry in alert items table.\n10-31 08:19:26.514 I\/SAVIJNI (22550): Set Cloud referece in Scanner object\n10-31 08:19:26.524 D\/SAVdns  (22550): dns with new method= 192.168.1.1\n10-31 08:19:26.528 I\/SAVIJNI (22550): SweepFile() returned: 0x0\n10-31 08:19:26.564 D\/SMSec: DataBase(22550): new entry to table log added. ID=1852\n10-31 08:19:26.581 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:26.620 I\/SMSecLog(22550): Scan finished. One object scanned.\n10-31 08:19:26.620 I\/SMSecLog(22550): No threats or PUAs found. 0 low reputation apps found.\n10-31 08:19:26.625 D\/SMSec: DataBase(22550): new entry to table log added. ID=1853\n10-31 08:19:26.642 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:26.657 I\/SMSecLog(22550): SD\n10-31 08:19:26.664 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:26.671 I\/SMSEC_VIRUS_QA(22550): SCAN_FINISHED\n10-31 08:19:26.715 D\/alertManager(22550): delete item 25 returned: true\n10-31 08:19:28.524 D\/ScService(22550): Start Scanner Service with intent start_mount_scan\n10-31 08:19:28.527 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:28.532 D\/Sophos  (22550): ON_MOUNT_SCAN. path=\/storage\/sdcard1\/Android\/data\/com.twitter.android\n10-31 08:19:28.538 D\/FL      (22550): Start collecting files\n10-31 08:19:28.542 D\/ScService(22550): Start Scanner Service with intent start_mount_scan\n10-31 08:19:28.546 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:28.551 D\/Sophos  (22550): ON_MOUNT_SCAN. path=\/storage\/sdcard1\/Android\/data\/com.twitter.android\/cache\n10-31 08:19:28.561 D\/FL      (22550): Start collecting files\n10-31 08:19:28.570 D\/FL      (22550): Finish collecting apps. Number of Files to scan: 0\n10-31 08:19:28.583 D\/FL      (22550): Finish collecting apps. Number of Files to scan: 0\n10-31 08:19:28.616 D\/SMSec: DataBase(22550): new entry to table log added. ID=1854\n10-31 08:19:28.634 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:28.670 I\/SMSecLog(22550): Scan finished. 0 objects scanned.\n10-31 08:19:28.670 I\/SMSecLog(22550): No threats or PUAs found. 0 low reputation apps found.\n10-31 08:19:28.677 D\/SMSec: DataBase(22550): new entry to table log added. ID=1855\n10-31 08:19:28.694 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:28.729 I\/SMSecLog(22550): SD\n10-31 08:19:28.735 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:28.737 I\/SMSEC_VIRUS_QA(22550): SCAN_FINISHED\n10-31 08:19:28.809 D\/SMSec: DataBase(22550): new entry to table log added. ID=1856\n10-31 08:19:28.824 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:28.840 I\/SMSecLog(22550): Scan finished. 0 objects scanned.\n10-31 08:19:28.840 I\/SMSecLog(22550): No threats or PUAs found. 0 low reputation apps found.\n10-31 08:19:28.842 D\/SMSec: DataBase(22550): new entry to table log added. ID=1857\n10-31 08:19:28.854 D\/SMSec: DataBase(22550): updated entry in hash table. Name=log\n10-31 08:19:28.871 I\/SMSecLog(22550): SD\n10-31 08:19:28.873 D\/Threading(22550): SubTaskCompletionService created\n10-31 08:19:28.876 I\/SMSEC_VIRUS_QA(22550): SCAN_FINISHED\n10-31 08:19:28.880 D\/AndroidRuntime(22550): Shutting down VM\n10-31 08:19:32.908 W\/GAv4    (22550): syncDispatchLocalHits timed out: java.util.concurrent.TimeoutException\n10-31 08:19:33.936 E\/GAv4    (22550): Successfully bound to service but never got onServiceConnected callback\n10-31 08:19:34.362 E\/ACRA    (22550): ACRA caught a ArrayIndexOutOfBoundsException for com.sophos.smsec\n10-31 08:19:34.362 E\/ACRA    (22550): java.lang.ArrayIndexOutOfBoundsException: length=12; index=-1\n10-31 08:19:34.362 E\/ACRA    (22550): \tat java.util.ArrayList.get(ArrayList.java:310)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat com.sophos.smsec.ui.AlertsListAdapter$1.b(SourceFile:105)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat com.sophos.smsec.ui.AlertsListAdapter$b.onClick(SourceFile:275)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.view.View.performClick(View.java:4757)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.view.View$PerformClick.run(View.java:19757)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.os.Handler.handleCallback(Handler.java:739)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.os.Handler.dispatchMessage(Handler.java:95)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.os.Looper.loop(Looper.java:135)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat android.app.ActivityThread.main(ActivityThread.java:5258)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat java.lang.reflect.Method.invoke(Native Method)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat java.lang.reflect.Method.invoke(Method.java:372)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:905)\n10-31 08:19:34.362 E\/ACRA    (22550): \tat com.android.internal.os.ZygoteInit.main(ZygoteInit.java:700)\n10-31 08:19:34.362 D\/ACRA    (22550): Building report\n10-31 08:19:34.367 D\/ACRA    (22550): Using default Report Fields\n10-31 08:19:34.477 E\/ACRA    (22550): Not adding buildConfig to log. Class Not found : com.sophos.smsec.ui.BuildConfig. Please configure 'buildConfigClass' in your ACRA config\n10-31 08:19:34.530 I\/ACRA    (22550): READ_LOGS granted! ACRA can include LogCat and DropBox data.\n10-31 08:19:34.570 D\/ACRA    (22550): Retrieving logcat output...\n","INSTALLATION_ID":"3efadd1c-3609-4f8a-bd78-b6d3d568f83c","USER_EMAIL":"N\/A","DEVICE_FEATURES":{"android.software.print":true,"android.hardware.wifi.direct":true,"android.hardware.touchscreen.multitouch":true,"android.hardware.sensor.accelerometer":true,"android.software.app_widgets":true,"android.software.device_admin":true,"android.hardware.sensor.proximity":true,"android.hardware.camera.any":true,"android.hardware.telephony":true,"android.hardware.bluetooth_le":true,"android.hardware.ethernet":true,"android.software.sip.voip":true,"android.hardware.usb.host":true,"android.hardware.camera":true,"android.hardware.usb.accessory":true,"android.hardware.touchscreen.multitouch.distinct":true,"android.hardware.telephony.cdma":true,"android.hardware.camera.flash":true,"android.hardware.location.gps":true,"android.hardware.faketouch":true,"android.hardware.camera.external":true,"android.hardware.sensor.gyroscope":true,"android.hardware.sensor.light":true,"android.hardware.sensor.compass":true,"android.software.sip":true,"android.software.input_methods":true,"android.software.connectionservice":true,"android.hardware.location":true,"android.hardware.screen.landscape":true,"android.software.webview":true,"android.hardware.location.network":true,"android.software.backup":true,"android.hardware.telephony.gsm":true,"android.software.managed_users":true,"android.hardware.bluetooth":true,"android.hardware.camera.front":true,"android.hardware.screen.portrait":true,"android.hardware.touchscreen":true,"android.software.live_wallpaper":true,"android.software.home_screen":true,"android.hardware.touchscreen.multitouch.jazzhand":true,"android.hardware.microphone":true,"android.hardware.wifi":true,"android.hardware.camera.autofocus":true,"glEsVersion":"3.0"},"ENVIRONMENT":{"getCustpackDirectory":"\/system\/custpack","getDataDirectory":"\/data","getDownloadCacheDirectory":"\/cache","getEmulatedStorageObbSource":"\/mnt\/shell\/emulated\/obb","getExternalStorageDirectory":"\/storage\/emulated\/0","getExternalStorageState":"mounted","getLegacyExternalStorageDirectory":"\/storage\/emulated\/legacy","getLegacyExternalStorageObbDirectory":"\/storage\/emulated\/legacy\/Android\/obb","getMediaStorageDirectory":"\/data\/media\/0","getOemDirectory":"\/oem","getRootDirectory":"\/system","getSecondaryStorageDirectory":"\/storage\/sdcard1","getSecondaryStorageState":"mounted","getSecureDataDirectory":"\/data","getSystemSecureDirectory":"\/data\/system","getVendorDirectory":"\/vendor","isEncryptedFilesystemEnabled":false,"isExternalStorageEmulated":true,"isExternalStorageRemovable":false,"isNoEmulatedStorageExist":true},"SHARED_PREFERENCES":{"default":{"preferences_bulk_mode":false,"lt_wipe_mode_downloads":false,"dbFavorites":"SCANNER#SECURITY_ADVISOR#LOST_AND_THEFT#SPAM_PROTECTION#","preferences_vibrate":false,"phone_id":911520650117752,"webfilteringmode":1,"wfGambling":1,"preferences_remember_duplicates":false,"preferences_auto_open_web":false,"preferences_front_light_mode":"OFF","preferences_decode_1D_product":true,"preferences_decode_QR":true,"preferences_decode_Aztec":true,"configReminderLastNotification":0,"sim_serial":404940299079893,"sp_block_unknown_numbers_call":false,"lt_phone":"+919791306978","clear_default_handler":false,"mwAppReputation":true,"sp_contacts_never_blocked_call":false,"preferences_copy_to_clipboard":true,"ap_password":"","wfWeapons":1,"ap_protected_amount":2,"wfDrugs":1,"whatsNew":2474,"noAccessibilityService":false,"preferences_disable_barcode_scene_mode":true,"selftest":true,"preferences_invert_scan":false,"preferences_orientation":true,"sp_block_unknown_numbers_sms":false,"ap_protect_mode":0,"lt_wipe_mode_other_files":false,"sp_block_malicious_url_sms":false,"savCurrentFolder":0,"onlineSAVUpdateSetting":0,"deviceid":"bf863135-085d-46e0-9cdf-d36d0df5e7dc","initial_scan_done":true,"ap_recovery_password":"","sp_sms_mms_filtering_setting":false,"wfCrime":1,"log_level":6,"onlineScanSetting":0,"mwScheduledScanEnable":true,"accessibilityServiceEnabled":true,"mwScanSystemApps":true,"mwNotificationCleanApp":true,"newvdlupdate":1509418162952,"ap_use_fingerprint":false,"gaFeatureEnabledSpamProtection":true,"sp_block_not_in_contacts_sms":false,"lt_enable_locate":true,"storage_observer":true,"verbose_trace":true,"ap_authtype":1,"mwScanEicar":true,"ap_protect_config":true,"threatReminderLastNotification":0,"preferences_disable_exposure":true,"sp_block_numbers_sms":false,"gaFeatureEnabledLt":true,"preferences_search_country":"-","smsec_eula":true,"sp_block_numbers_call":true,"onInstallScanLastTrack":1509058213799,"preferences_auto_focus":true,"preferences_play_beep":true,"gaFeatureEnabledAppProtection":false,"preference_hash":"810886f27669cdeb94942adb2c1f497faa20ad02f3cb3143c13d7e25311b9546","lt_sms_pin":"T0WptwvVmubGx0Tjmo2IAPGiexEuE+IZ\/JTgKhiEtRM","ngeDeviceActivationDate":1492495337603,"sp_block_not_in_contacts_call":false,"trackingPref":true,"preferences_decode_1D_industrial":true,"gaFeatureEnabledWebFiltering":true,"com":{"sophos":{"smsec":{"plugin":{"scanner":{"service":{"schedule":{"starttime":1509233640000}}}}}}},"wfHacking":1,"preferences_decode_PDF417":true,"acra":{"enable":true},"mwPuaDetection":true,"ap_protect_apps":"com.android.settings,","sp_call_filtering_setting":true,"app_password_salt":"6EzLIAQ3ruwWHBwO0INGc0SK3N6j5ITGrOqL1YGHtOo","mwScheduledScanSetting":"-86400000","lt_wipe_mode_audio_files":false,"preferences_decode_Data_Matrix":true,"sophos":{"wrapped":{"skey":"PEboq4eT4z9suQRfteoHbfL1u2+h6hK+GvV5vGMnKCKx4CMha6NqxQ"}},"preferences_disable_continuous_focus":true,"wfSpam":1,"sp_contacts_never_blocked_sms":false,"preferences_supplemental":true,"lt_wipe_mode_movies":true,"ap_protected_graceperiod":1,"preferences_disable_metering":true},"":true}}

  • In reply to David B:

    There is another log file named com.sophos.smsec.trace.sophos.log.

    This file is 6.3 MB large, whereas your website restricts upload file sizes to 1024 KB.

    I am unable to copy+paste the content in a reply either. It has a total of 59,608 lines. I am able to paste it in a reply, but clicking the Post button in the reply page is taking a very long time without success.

  • In reply to Sivabhaskar S:

    Hi Sivabhaskar S,

    I don't find any leads in the logs that have been uploaded here. It would really help if you could try reinstalling it once and if we are still facing the same issue we can moved forward with the fresh set of logs.

  • In reply to Gowtham Mani:

    Okay, I will give it a try.

    But before I do so, like I had asked before, is there a way to backup the phone numbers I have in the Sophos's call blocking list? I have around 25 of them.

  • In reply to Sivabhaskar S:

    David/Gowtham -- The reinstall worked.

    But it really sucks that Sophos does not have an option to backup the list of blocked phone numbers. I had to spend around a couple of hours for noting down all the numbers in the blocked numbers list and then for adding them back again after the reinstall. This was such a waste of time and energy.

    Please see to that you incorporate a backup option into Sophos Mobile security for the blocked numbers list.

  • In reply to Sivabhaskar S:

    Thaks for the feedback, it makes sense.

  • In reply to Sivabhaskar S:

    Hi Sivabhaskar S,

    Thanks for the update, please post the suggestion in our ideas page it will be taken into consideration if we get enough votes for it.

  • In reply to Gowtham Mani:

    Hi Gowtham,

    I already posted one on the same day I had replied you/David on this thread. After I posted it, the message on the page said that the idea was being processed and that it will appear on the site shortly. Unfortunately, it looks like it had not gone through properly (or had gotten deleted for some strange reason).

    Anyway, I have posted one today. Hopefully you and David can vote (or are you guys not allowed to do so?) for it to increase the vote count to 3 :)

    Thank you to the both of you for the support.

    Siva.

    Here it is:

    ideas.sophos.com/.../35230546-need-option-to-backup-all-blocked-numbers-under-ca