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Update of Virus Definition not working

Hi,

I use with different Android devices Sophos Mobile Free. On all devices the Update of the Virus definition are working fine, exept my Nexus 6P (Android 8.1.0). On the Nexus I get daily a warning within the app that the definition is outdated. If I click on the warning, it updates and after, everything is fine! But I have to do this manualy. And again, at all other devices (not 8.1.0!)  this is nerver an issue!

I search all preferences, but could not find any difference between devices!

Does someone have a hint for me?

Is this a known issue with that device or Android version?

 

Kind regards,

Jens



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  • Hi Jens, 

    As I see that you have issues only on the Nexus 6P device, I suggest you to try to uninstall and reinstall the Sophos Mobile Security app. In the meantime, I will try to check if we have any know issues with this device.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • Hi, thx for response!

     

    The thing is, that my 6P is also the only device with an Android 8.1!

    However, since the last update it's working fine! For this I got a message from Android regarding the Sophos Mobile app, to disable the Battery Optimizing by Android. After this update I saw this message the first time, maybe this was the reason for not working.

    But since disabling this Batterie optimizing I see that the app is now using a bit more Power. It’s not that much, but the battery goes empty a bit faster!

    But step by step :-)

     

    Kind regards,

    Jens

Reply
  • Hi, thx for response!

     

    The thing is, that my 6P is also the only device with an Android 8.1!

    However, since the last update it's working fine! For this I got a message from Android regarding the Sophos Mobile app, to disable the Battery Optimizing by Android. After this update I saw this message the first time, maybe this was the reason for not working.

    But since disabling this Batterie optimizing I see that the app is now using a bit more Power. It’s not that much, but the battery goes empty a bit faster!

    But step by step :-)

     

    Kind regards,

    Jens

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