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We've had several iOS devices in the last two days where users are complaining that after they enter their password, they just get the rotating circle and "Please wait." It continues for a long time and then app seems to close.
Restarting the device doesn't seem to help all the time.
Trouble at home and at the office. Tried with wifi on and off. Confirmed user can get to websites. Both are Sprint users, if that makes any difference.
Any idea what could be causing this and how to fix it. A secure mail app is no good if users can't access their mail/calendar/contacts when they need to.
Did you find a solution for that?
We have 3 SMC customers and it happens all the time with specific users. If I connect my device to them I have no problems and everything keeps working, even after weeks.
My solution is resetting the container password, but thats no good solution for the endusers.
In reply to kerobra:
No good solution. Seems if they uninstall the app and reinstall it, then it works again . . . but this is a pain and does not put Sophos SMC Secure Mail in a good light and makes me look like I chose a 2nd rate application for our MDM.
I just emailed Sophos Support as another iOS user (Circuit Court Judge) had to do this twice in 2 days. =o( <== Telecom Admin Sad Face.
In reply to STEVEN NAMENYE:
I've raised this against Sophos Support. Will post an update/solution here - if hopefully I'll get one.
Sophos Secure Mail update has been released with bug fixes, please do update the the SSM and you shouldn't be seeing issues anymore. Let me know if this resolves your query.
In reply to Haridoss Sreenivasan:
There were some updates since the problems occured the first time. The actual update didn't fix the issue, too.
What is the current version of Sophos Secure Email you have installed?
7.50.6 which I believe is the latest version?
Please share the Support Ticket number that you have opened with our Support team.
the ticket number is #7910625.