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iOS devices show Locate not possible or allowed

Shannon Stoker1

Some, but not all, of our iOS devices show Locate not possible or allowed and then Information shows not allowed

How do I fix this?  This is one of the main reasons we got this software.



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  • 0 in reply to Karlos

    We have this issue often.  I have proven that the location is turned on and that it is allowed for the sophos app, but various devices still show up as non compliant the the reason is "locate not possible".  It seems that the MDM is not very good at updating all the information.  I had a phone in my hand and verified everything on the phone was correct, ran a sync now on the phone and a refresh data on the phone from the MDM and after both those actions the ascertained date on locate not possible was still a month old.  Sophos MDM reports the last seen time as today, but the ascertained date is still a month old and the compliance violation is still there.

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