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V6.1.4 to V7.1.4 update failed

attempting to update the server (clone dev server) and the update is failing, just wondering if anyone has encountered this before?

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0 Haridoss Sreenivasan over 6 years ago

Hi Andrew,

Have you put the SMC Server offline and stopped the Service before starting the migration?

Because it seems to be stuck at SQL migration.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Andrew Mullins over 6 years ago in reply to Haridoss Sreenivasan

Hi yes, the update stops the server before attempting to upgrade. i have a called and logged with our 3rd party support who have in-turn logged a support call with sophos. will update when any findings are received.
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0 Haridoss Sreenivasan over 6 years ago in reply to Andrew Mullins

Hi Andrew,

Any updates on this?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Andrew Mullins over 6 years ago in reply to Haridoss Sreenivasan

nope, this come back as yet. more logs was sent to support 3 days ago.
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0 Haridoss Sreenivasan over 6 years ago in reply to Andrew Mullins

Hi Andrew,

Please do share the support case # via Private Message so that I could look into the case status.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Andrew Mullins over 6 years ago in reply to Haridoss Sreenivasan

hi sent :-) thank you
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0 Haridoss Sreenivasan over 6 years ago in reply to Andrew Mullins

Hi Andrew,

I see that the Engineer is checking with his resource and expecting an update. Am sure he would get back to you once he gets an update. Please do let me know if you don't get an update at the earliest.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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