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Sophos Secure E-Mail Error AS21

Hello,

i install 5 BYOD devices with the new Sophos container only feature.

4 devices run without any problem.

1 device can connect to the server (with control app). When I start the secure E-Mail app, it show me the correct configuration. But when i put in the password for the user the error AS21 appears.

It seems that the problem is only with this user. I try it on this phone with another user and it work.

Phone is an Samsung Galaxy A3 2016 with Android 7

Best regards

Denis



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