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We sporadic get an central alert like this:
Android Enterprise connection error (Unauthorized access. Make sure all required APIs are enabled.)
I can't find any documentation on this error, can someone please explain whats the matter?
Thank you in advance!
can you share the screenshot?
In reply to lferrara:
I just acknowledged the alert, sorry! Will post a screenshot on the next occurrence.
Hi ChristianD Could you please specify the product with which are you facing the issue?More details on your scenario would help us to categorize the post in a correct forum and help us to assist you better.You may check the article- https://community.sophos.com/kb/en-us/132727
In reply to Keyur:
Yes of course: We are facing the issue with Sophos Central Mobile. The alert is shown in Overview > Alerts. We are using Android Enterprise work profiles.
Thank you for the article - I allready checked that, unfortunatelly there is no explanation.
In reply to ChristianD:
You should open this Thread in the proper Community.
In reply to LuCar Toni:
You're right. Can you please move the thread to the proposed Community?
to be able to move the thread, please join the mobile community and then we will move the thread there.
I joined the community, thank you.
Are you seeing this error on a single device? Could you please share the screenshot of the error and also please check by login to https://play.google.com/work and see if you have permission to same.
In reply to Shweta:
within the alert, there is no hint what device is meant. Login to https://play.google.com/work works without errors.I will share a screenshot on the next occurrence.
The error you were receiving in the Sophos Central maybe because of central might not be able to access the Android Enterprise module. So, if you'll open the Android Enterprise through the above link will open without any issues.
We'll wait for your screenshots to check more on the issue.
In reply to Jasmin:
Last night the error occured again, here is the screenshot:
I think I triggered the error by myself by enabling the work profile on my android mobile exact at this time (I normally disable the work profile on weekend). After enabling, the Sophos Mobile Control app told me my phone is not compliant and I have to download Sophos Intercept X for Mobile (because we anforce this app to be used by Central Mobile policy). The managed play store opened the Sophos Intercept X for Mobile page. Because I allready have installed the app I could only open it, not install. After that my mobile phone was compliant...
This error usually occurs when under the logs we see "The admin of the enterprise has not accepted the Managed Google Play Terms of Service, the admin can visit play.google.com/work to accept them.", Could you please check under the same again and accept the terms of service if not already? If this is all set, I would suggest you open a support case(you can PM me the license details) or if you have already registered one, please PM me the case number.
can you please tell me, where I can find the logs you mentioned?I cannot see where to accept these Terms of Service. I am sure I already did that.