9.5.2: Change of certificate does not work (bug?)



i tried to change a cert within 9.5.2 -

Proceeded this: https://community.sophos.com/kb/en-us/122559

1. Wizard, Import, Webconsole, detect certs, deleted old ones.

2. Restarted server, I get Error 2033 within SMC Control Agent (iOS)

3. Restarted Mobile Terminal, no change

4. like 1. I renerated self signed cert - and afters this I i imported (goto Number 1) - and after this replace with official cert.

All did not help - i reverted my snapsot an I hope you'll have a solution for me. I have 2 weeks to go with the old cert - perhaps someone other has tried to renew/replace the SSL Server cert with SMC 9.5.2 running on Windows Datacenter 2016.


Webbrowser opens console without error.

  • In reply to Joerg Krause:



    time is running and we are getting a severe problem - this week is already finished - please provide information how to fix this issue manually. This could be like this:


    1. Please install SMC from scratch

    2. Import Database

    3. Use SQL script to delete old cert


    Sophos: we are waiting for you, it is mission critical! I opend a support ticket - very sad there is no support. I detected this bug which is a shop stopper when your cert will expire/revoced.

  • In reply to TillLober:


    Please PM us your Case number which is currently open with the Sophos Support.

  • In reply to Jasmin:


    Done - thank you!

  • In reply to TillLober:

    Hi to all, hi Sophos,

    I can confirm that your implemented fix within the backend now works - for all here: no update of local environment is neccessary.

    For me it's closed, I think other here are also happy to proceed.

  • In reply to TillLober:

    Hi to everybody!


    I can confirm, that it works in our environment too. I did not have to do anything on the local installation.


    Thx for fixing :D


    ...I just wonder: What was the problem and how could you (Sophos) fix it?