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iOS Update Not Working as Expected?

I have had a very inconsistent and frustrating experience updating iOS on our iPads. I am currently using the Sophos cloud portal. It is hit and misses, but mostly misses. As an example, I was able to successfully update 5 iPads, but 3 others will not. I have tried using task bundles, using actions>show available updates>Install the latest update available. I have tried Compliance Policies that are linked to the devices and set the minimum OS version to the latest and set a transfer task bundle. These devices are all on wifi and are manageable through the Sophos portal in a Supervised mode. I have other iPads in the field that just won't update. I can not provide logs from the iPads since these are restaurants. I just don't understand why this is so wildly inconsistent and quite frankly the iOS update is unusable for me at this point. I need help!



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