Secure E-Mail Auto-Complete

Hello,

 

since a few days its not longer possible to use auto complete when typing an E-Mail-Address in Secure E-Mail-App.

 

When entering the first letters of an E-Mail-Address the suggestion is shown but when i try to select it nothing happens.

 

Is there any option in Mobile Control i have to check? A few days ago it worked properly.

  • Hi  

    Could you please confirm the version of the Sophos Mobile control version you are using? I will be replicating the issue at my end as well and let you know the output. However, could you confirm if you are facing this to any specific device? 

  • In reply to Shweta:

    Hello ,

     

    Sophos Mobile is on Version: 9.0.2 (rev 16500)

    Mobile Control App is on Version: 9.0.3446

    Secure E-Mail App is on Version: 6.11.1

     

    i'm facing this issue on Galaxy S9 and Galaxy S10 with Android 9 - Device-Owner and Profile-Owner mode.

     

    Regards

  • In reply to hellm00d:

    Hi  

    I have tried to reproduce this issue on my device, but unfortunately, it is not reproducible. I would request you to create a support case to get this investigated for you. 

  • In reply to Shweta:

    Hello ,

     

    i've opened a support case [#9215528].

     

    It figured out that the issue occurs at v. 6.11.1 of Sophos Secure E-Mail. Users running v. 6.9.1 doesn't have this problem.

  • In reply to hellm00d:

    Hi  

    Thank you for providing the case details and for the troubleshooting done at your end to narrow down the version having the issue. I will be keeping an eye on the case created and let you know if anything is required from your end.