How can I locate a device when the SMC is listed as non compliant due to sync times

We have a compliance policy that makes a device non-compliant when devices have not synced the SMC app after 2 weeks. As soon as this happens we can no longer locate a device (lost or stolen).

We do not have a DEP setup so users have to manually sync the app (why doesn't it auto-sync when you connect to the internet?).

Is there any way to get locations of devices without changing the compliance policy to either off/4weeks?


Note: DEP is being assessed for upgrade

  • Hi  

    Unfortunately, this is only possible in the supervised mode that is if DEP has been setup. It won't be possible to locate the device if it is non-compliant.