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Problem with APP deployment with Sophos Mobile Control

Hello,

 

I try with the Sophos Central Console (Cloud) to update all our Android mobile with the latest version of Sophos Mobile Control. (9.0.3394).

I put the APK on the console and I send it on our mobile with the console.

On 90% of our mobile it's OK, but for some mobile we have an Sophos error on the console : "total error" with some code (like 5,82).

For some of this, others applications could be update/install/delete but not "sophos mobile control (update)". For other, we can do nothing on mobile but the console "see" correctly the mobile.

 

I don't have the "exactly" error who no permit to install/desinstall on the mobile, so it's impossible to know what to do.

If someone have details of all "Sophos total error" or could help me.

 

Thanks.

Regards,

Philippe

 

  



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Parents Reply
  • Hello,

    I have also this problem, so if someone have an idea.

    Thanks.

     

    More... when I look the "phone properties" on the sophos console, I see this ?

    smc_app.version 9.0.3394

    So I don't understand why I see this on the "install applications"...

    Sophos Mobile Control 7.0.2815

    What information is true ?

     

    Thanks.

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