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Remote Management

Hi,

 

I am having issues with enrolling an iPhone into the sophos MDM.

 

The phones are registered in Apple DEP, and we have got them to the latest iOS through Apple configurator 2

 

When we try to setup the Iphone, at the Remote Managem ent point, when we click Next, I get the error "Cancelled" (please see the attachment)

 

Can anyone help?

 

Regards



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Parents Reply
  • Hi,

    We have SMC 9.0.2 with IOS 12 and above.

    When turning the phone on, it connects to WiFi or 4G. We then get a prompt for "Remote management", click next then the message as previous user has posted with cancelled.

    We normally get the credentials screen and it proceeds with the iPhone setup, then install Sophos and applies our policy.

    This issue occurs every now and again.  If we leave the phone for a few days, it may start working.

    Hope the above helps.

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