Discussions EMail - Preview not functioning in Android

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EMail - Preview not functioning in Android

Airdolomiti Airdolomiti over 7 years ago

Hi in sophos email I cannot get the mail preview to work. As it is a little difficult to explain, look at the video:

https://youtu.be/DnQqiQ1e0ws

Thanks for a quick response.

Gianluca

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0 Bohdan.S over 7 years ago

I would of though previiew would not work by design, as you wouldn't want people to read emails without unlocking the screen?

Regards,
Bohdan
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0 Airdolomiti Airdolomiti over 7 years ago in reply to Bohdan.S

Bohdan.S said:

I would of though previiew would not work by design, as you wouldn't want people to read emails without unlocking the screen?

The device MUST be unlocked to get to that screen shown on the video...

Gianluca
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0 Bohdan.S over 7 years ago in reply to Airdolomiti Airdolomiti

I believe you can also set the notification screen to be visible on a locked phone as well though?

Regards,
Bohdan
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0 Airdolomiti Airdolomiti over 7 years ago in reply to Bohdan.S

Yes but:

1) The preview is functioning perfectly if there is only ONE email to read... (se 1st picture)

2) on the locked screen you get only how many emails you have to read, you can not get the preview of the mail (see 2nd picture). that is the correct behaviour for the notification on the lock screen

the problem is only if you have more than one email to read in the preview on the UNlocked phone...
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