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Mobile Control won't start?

Hi All,

I've just installed MOBILE CONTROL on a new windows 2012 server; I've used a Mysql database, certificat issues by a certificat authority.

I've used 7.0.8 Sophos Mobile Control Installer, ended without errors.

But now...I cannot see any services, no application listening on port 80 or 443...I cannot find any Sophos Service in Windows Services tab...

Any ideas about what is going wrong?

Thank you,

best regards,

Thomas



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  • Hi Thomas,

    if Sophos Mobile Control is installed correctly you should have two services: "Sophos Mobile Control Proxy" and "Sophos Mobile Control Service".

    In case these services are missing it seems as if something went wrong.

    You can try this to get those services: 

    1. Open an administrative CMD and go to %MDM_HOME%\wildfly\bin\service\
    2. run the command "service.bat install"

    This should create the two services.

    If there is still an issue afterwards, I recommend to reinstall Sophos Mobile Control and re-use the existing database.

    Best regards
    Stefan

  • Hi Thomas,

    The problem seems to be not fully successful in the setup. Can you start again "SMC Configuration Wizard"? Even so it can not be started, please send your error.log data's ('C:\Program Files (x86)\Sophos\Sophos Mobile Control\wildfly\standalone\log\server.log').

     

    Best regards...

     

    Ali Erdem Sunar

    Sophos Certified Engineer