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not registered with C2DM Service, trying to register...

Hi 

I cannot register my device Huawei Mate 9 (Android 7.0). The following is displayed in the device log

SMC App; 2016/12/22 20:38:25; I; SMC Client build 7.0.2653
SMC App; 2016/12/22 20:38:25; I; Device manufacturer: HUAWEI model: MHA-L29 build number: MHA-L29C432B126
h; 2016/12/22 20:38:25; I; Disabling Sony receivers
MessageBox; 2016/12/22 20:38:25; I; creating message database...
SmcService; 2016/12/22 20:38:36; W; no installation message found
SmcService; 2016/12/22 20:38:36; W; no installation message found
SmcService; 2016/12/22 20:39:17; W; no installation message found
SmcService; 2016/12/22 20:39:17; W; no installation message found
UI; 2016/12/22 20:44:34; I; Received response for Camera permission request.
Plugin; 2016/12/22 20:44:38; I; creating message database...
CORE; 2016/12/22 20:44:38; I; command queue file does not exists
CORE; 2016/12/22 20:44:38; E; could not create clientfeatures.xml
SmcService; 2016/12/22 20:44:38; I; not registered with C2DM Service, trying to register...
SmcService; 2016/12/22 20:44:38; I; No C2DM serverID set yet

Has someone an idea what it could be



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  • Hi Stefan,

     

    The registration and installation of SMC proceeds without problems. Only, the synchronisation functions but once (upon installation). At least that’s what the device is reporting. Afterwards the device cannot synchronize anymore although it is in accordance with the (technical) terms.

     

    The device administrator is activated for the SMC app and the Huawei uses Android 7.0.

     

    Thank you for your help.

Children
  • Hi Thomas,

    maybe the device didn't register correctly with GCM. Maybe you could try these steps?

    - Go to Settings -> Applications -> Manage applications -> All
    - Select "Clear data" for "Google Play services" and "Google services framework"
    - Temporarily unlink your Google account from the phone
    - Reboot the phone
    - Re-associate your Google account
    - Wait a few minutes
    - Resync SMC
    - If re-syncing does not help, re-enroll SMC

    Maybe this helps.

    Best regards
    Stefan

  • Dear Stefan


    Thank you for the informations.

    The problem is solved. With the latest update from Huawei it works now.

    Many thanks for the support.

     

    Best regards

     

    Thomas