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SMC app has to synchronize

christopherwilson

Could someone help please! I previously have gotten nowhere with telephone support! Our windows devices connected to our SMCaaS version  6.1.12 still have issues with non compliance. I reinstall the app on the phone and it seems fine for a while but then always reverts back to non compliance (low severity) with the error  SMC app has to synchronize. This is happening on multiple devices which are mainly win 8 phones but it has happened on some windows 10 too

I do not know why, can anyone help?



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  • +1

    on Win phones the mobile control app has to be synced by the user opening the app, the MDM workplace will sync each day.

    On Win 10 phones the user gets a reminder each day to tap to sync the app (most do not bother) I have turned checking for App sync off and just use the MDM one.

     

    John

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  • +1

    on Win phones the mobile control app has to be synced by the user opening the app, the MDM workplace will sync each day.

    On Win 10 phones the user gets a reminder each day to tap to sync the app (most do not bother) I have turned checking for App sync off and just use the MDM one.

     

    John

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